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Media Encoder does not encode Subtitles

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I've made a video in Premiere.
Render in Media Encoder.

The subtitles are not rendered, even when set to bake in picture (in Media encoder)

Participant

Having the same issue, Media Encoder 26.5.2 B2 and Premiere 26.5.2 B5 on Win10:
I have 4 caption tracks in the sequence, track 1 and 2 are empty (don’t ask, not my project) track 1 2 3 are active, track 4 is inactive.
In Premiere the Burn Captions dialogue says tracks 1-3 will be burned. If I choose sidecar, I can theoretically manually select tracks 1-4.
In Media Encoder, Burn Captions is set to track 1, not changable. If I set to sidecar, it switches to track 2, also not changeable.
Meaning there is NO WAY to render this sequence in ME with the captions.
(I assume it would work if I rearranged the caption tracks, but that’s not the point)

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Stan Jones

Community Expert

@defaultajd36dpvb6sl

Thanks for that very clear description.

I tested on Win 11 PR Release 26.5.2 (as you) and Beta 27.1.0 Build 27. In AME preferences, I have “Import sequence natively” selected. I don’t think that should make a difference, but did not test.

I did not see a problem. As noted, I was not able to replicate the earlier report.

My test sequence is a 30 second clip, and I used its transcription to create 4 identical subtitle tracks. I selected and deleted all the captions on C1 and C2 (so they are empty). I disabled C4.

I sent to export as mp4 in PR (and did the exports only in the Beta version). The settings available were correct for PR and AME, so I did not export all conditions in the Release version. For AME, I did not return to PR for the export each time, but Reset Status and edited the export settings there.

For burnin, PR and AME use any enabled tracks (C1, C2, C3), but, as expected, only one has captions. That selection is controlled by tracks being enabled, so must be set in PR.

Sidecar export is still limited to creating a single caption track SRT per export. For sidecar, the default appeared to be C1, but in PR and AME, I could access the dropdown list of all caption tracks (C1-C4), and pick any one of them. If exporting an empty track, the export works, but no sidecar is created.

Do you see this problem in a project created in the new version? If you did not, I’d reset cache, and if that does not work, reset preferences and cache. Note the usual issues of backing of preferences before doing that.

Stan

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C

Christiaan1Author

Inspiring

SOLVED: I had the subtitele on subtitletrack 2. And subtitle track one was empty.
MEdia Encoder tried to bake track one.
In Premiere track 2 was active, so it rendered fine in premiere.
I think Media Encoder should recieve the settings from the premiere timeline as standard. So we do not have to set the subtitle there again.

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Stan Jones

Community Expert

@Christiaan1

I did not find a difference in PR 26.5.0 and AME 26.5.0 on Win 11, burning in captions to mp4. What version of PR and AME are you using?

If I have an empty C1 and populated C2, I see C1 and C2 selected for burn-in by default, and retained when queued to AME. C1 adds nothing, since it is empty.

If I disable C1 (populated with captions) and have only C2 enabled, I see C2 selected for burn-in by default, and retained when queued to AME.

Can you describe what you are seeing a bit more? A screen recording might help.

Stan

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Stan Jones

Community Expert

@Christiaan1

In addition to Amy’s questions, does the export work if done directly from PR?

What file format are you exporting to?

Stan

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C

Christiaan1Author

Inspiring

I anwsered above...

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Amy the Stuv

Community Manager

Hi @Christiaan1,

Welcome back to the Premiere forums! To better help you on this issue, we need a few more details. Please see, How do I write a bug report?

In this case it can also help us to know what type of subtitles you are using. Is it a 608 or 708 or just the “subtitle” setting in premiere. Were they imported from a file or generated from a transcript in Premiere? If a file, would you be willing to share that file with us so we can try to reproduce the issue in house?

Thanks for reaching out. I hope we can help you soon. Sorry for the frustration!

Thanks,

Amy

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