MOGRT crash in PP ARM64: when will it be fixed?

Hi,

A whole month has passed without hearing anything, is there any new information regarding this bug? I sent all the information I have and I hear nothing back. It's really impacting my workflow. I get that it takes time to fix bugs, but PLEASE just give me an update about what to expect. I use Premiere Pro everyday professionaly, if this takes a lot longer to be resolved, I have no other choice than to leave Premiere and switch to other software.

I have similar problem on Mac's Silicone based processors. The issue is nearly identical. Drag to the timeline and app crashes. 
I do also have problems withs After Effect's template files. 
The apps used to have a feature allow you to open them in a special format that runs in theirs Intel based format called "Rosetta Mode', Unfortunately Adobe removed that feature in their recent versions. And not allow ou to donwload those versions.
Theis native apps is the culprit. Recent significant projects that I had been involved in requires huge amount of graphic work and of course MOGRTs. Havingmore than onw computer is not ideal for me as the other ones not as fast as the main machine. Found some good templates for Davinci and Final Cut so until they find a solution for this, I think I am switching. 

Thanks so much for sending over that information @Precious_Twinkle5DFE, we're investigating what's causing the issue.

Cheers,

Theresa

I just sent the error report.

• Issue - Premiere Pro will crash instantly on playback with graphic template on timeline.
• Adobe Premiere Pro version number: 2025.1.0 (build 73) AND 25.2.0 BETA (build 90)
• Operating system - Windows 11 PRO (ARM64)
• System Info: CPU, GPU, RAM, HD:

  • CPU Snapdragon(R) X Elite - X1E84100 - Qualcomm(R) Oryon(TM) CPU, 3801 MHz, 12 core('s)

  • GPU Qualcomm(R) Adreno(TM) X1-85 GPU

  • GPU driver (PC)

  • RAM 16GB

  • Hard Drive SSD, error wil occur on any disk (internal/external)

• Video format: Different video formats
• Workflow details: Import graphic from library panel onto timeline, press playback, instant crash. Both with custom MOGRT as default Premiere Pro graphics
• Steps to reproduce - (Very important!) See above
  
• Expected result - Playback with the used graphics
• Actual result -  Crash. Sometimes with error reports, mostly without.

Hi @Precious_Twinkle5DFE,

In addition to the information @IanB_360 requested, could you also intentionally crash Premiere Pro and include your email address in the crash reporter and select send report?

Thanks!
Theresa

Hi @Precious_Twinkle5DFE  and welcome to the Premiere Pro Forum community.  Thank you for taking your time to file a bug report. We would like to help figure this out with you. The team just needs a little more information to begin troubleshooting. If you could just jump to the link here  How do I write a bug report and follow the steps to providing more information about your bug, we will gladly take a look.

Thank you

Ian