Skip to main content
Participant
April 12, 2026

MPEG-4 AAC, 48000 Hz audio on .mp4 not importing to premier pro 2026

  • April 12, 2026
  • 2 replies
  • 16 views

I'm trying to do a rough cut of two rough cuts lol meaning I am importing.MP for files just to play around with a couple of options to show my editor and both have the following audio codec MPEG-4 AAC, 48000 Hz and when I drag and drop the MP4's into the import bin, there's no audio at all. I have tried to Transcode them as well honestly, about 100 times with various settings using Shutter Encoder and nothing works. I have the same issue every single time I don't know what I'm doing wrong and I'm losing my mind

    2 replies

    jamieclarke
    Community Manager
    Community Manager
    April 13, 2026

    Hi ​@Jason_Hreno9629 -   Thanks for submitting your bug report. We need a few more details to try to help with the issue.  Please see, How to Report a Problem?

    Ann Bens
    Community Expert
    Community Expert
    April 13, 2026

    Tried trashing preferences