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Participant
Apr 12, 2026 10:48 PM UTC
Needs More Info

MPEG-4 AAC, 48000 Hz audio on .mp4 not importing to premier pro 2026

I'm trying to do a rough cut of two rough cuts lol meaning I am importing.MP for files just to play around with a couple of options to show my editor and both have the following audio codec MPEG-4 AAC, 48000 Hz and when I drag and drop the MP4's into the import bin, there's no audio at all. I have tried to Transcode them as well honestly, about 100 times with various settings using Shutter Encoder and nothing works. I have the same issue every single time I don't know what I'm doing wrong and I'm losing my mind

    2 replies

    jamieclarke
    Community Manager
    Community Manager
    Apr 13, 2026 11:44 AM UTC

    Hi ​@Jason_Hreno9629 -   Thanks for submitting your bug report. We need a few more details to try to help with the issue.  Please see, How to Report a Problem?

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    Ann Bens
    Community Expert
    Community Expert
    Apr 13, 2026 9:08 AM UTC

    Tried trashing preferences 

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