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Radiant_leaderbdcd
Participant
September 10, 2026

My software keeps crashing repeatedly and delay in the work

  • September 10, 2026
  • 1 reply
  • 9 views

My software keeps crashing repeatedly, which is affecting my workflow and preventing me from working properly. I’m also facing issues while exporting the video, as the export is not completing successfully. I’m trying to resolve the technical issues, but unfortunately, they are causing a delay in the work. I’ll share the final video as soon as the issue is resolved and the export is completed.

1 reply

Amy the Stuv
Community Manager
Amy the StuvCommunity Manager
Community Manager
September 10, 2026

Hi ​@Radiant_leaderbdcd ,

Welcome to the Premiere forums! We need a few more details to help us understand the issue. Please see, How do I write a bug report?

 

This link also contains some troubleshooting steps that may be helpful. We also wonder if you could DM me the email you are using when you submit crash reports as this will help us identify which ones are yours. Knowing what you are doing when the crash occurs is also helpful information, for example, are you scrubbing the timeline? Moving clips in the Project Panel? Using top Menus? Which Panel is active?

 

As for the export issue, does it fail with every setting or just a specific one, like H264? Does Apple Pro Res Work and then you can try running that file through Media Encoder to the desired setting? Can you export part of the sequence but not the whole sequence (this could indicate a corruption within the sequence itself)?

 

Mostly we need the information in the link above and a way of identifying which crash reports are yours so please make sure you include an email in those and let us know privately what that email is. 

 

Hoping to help,

Amy 

 

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