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Known Participant
June 26, 2023

Non-primary windows disappear after exporting in 23.5

  • June 26, 2023
  • 75 replies
  • 7950 views

As the title says. I have a multi-monitor setup and whenever I export my second window just vanishes. I can't figure out how to get it back without relaunching the program. I can't afford to waste anymore time on this so I'm just downgrading to the last stable version for me (23.3).

Version 23.5

Windows 10 64-bit

75 replies

jamieclarke
Community Manager
Community Manager
November 14, 2024

Hi @KarthXLR @Michel5FFD @TomWho @Keith38537327hak2 -

Could you try one thing for me? On the monitor that does not display the Home, Import, Edit, or Export tabs, please resize the Premiere Panels so that they are not close to any of the screen edges. Let us know if this resolves the issue.

Participant
December 6, 2024

@jamieclarke Came to this thread because I'm having the same issue described by others (on 25.0.0 in my case) and this workaround did work for me

Participating Frequently
November 4, 2024

Still happens here. I was one of the first who sent a video to the support here one xear ago. Nothings better. Every time I have to reset my Workspace. Waste of time. And just because they cahnged the export how it was. Don't need this extra Export section and on top I have this annoying problem. I'm producing with a lot of time pressure. And it sucks.

Participant
October 15, 2024

As of 10/15/24 I'm still having the problem as well.

Participating Frequently
October 15, 2024

Iv'e also meesage the recommended rep here with no response.

Participating Frequently
October 15, 2024

What can't they replicate? There's several other users that are having the exact same issue and I've even been on with Adobe reps who have seen it. It would be different if I was the only one this is happening too.

R Neil Haugen
Legend
October 15, 2024

I have run at least three, normally four monitors in Premiere for a decade now. I've never had this. I know the devs are having a devil of a time replicating it in-house.

 

So ... it's a pretty small percentage of the users getting this, and yea, it's gonna be annoying as Hades if that's you. But it's not because they don't care, it's just they can't replicate.

 

What you can't replicate, you can't fix. 

Everyone's mileage always varies ...
Participating Frequently
October 15, 2024

What's even crazier is they just releasead the 2025 update and the issue still persisits. At this point, I don't think Adobe cares to address the problem and all of us having to deal with it are out of luck.

Ifihadahifi
Participating Frequently
October 8, 2024

Oh by no means is it a fix, but the OP was talking about relaunching the program. This is merely annoyance mitigation.

Participating Frequently
October 8, 2024

I replied to @jstrawn but still have no reply. I'm still dealing with this same issue almost a year later and control, shift 0 is not a fix. It's reseting workspace which only gets rid of the problem, until you have to export again. Could someone please reach out to me from Adobe?

Ifihadahifi
Participating Frequently
October 8, 2024

Still present in 24.6.1 October 2024.

Alt+Shift+0 (Windows) / Opt+Shift+) (Mac) is a quick shortcutr to reset windows to your saved layout but it is annoying.

gideonmuzy
Participant
October 8, 2024
thanks

but everyone knows that
but way adobe crew can't add script to the program
to do Alt+Shift+0 automaticky
sounds so easy......