Non-primary windows disappear after exporting in 23.5

I've worked with four monitors for years in Premiere. On a PC ... and have never had this happen. It isn't all that common across the several million daily users.

For those who have it, it is a ROYAL pain, no question. And I've been there/done that with other things over the years.

I do hope they get this sorted, but the first part required for fixing something is being able to replicate it. As they can't, they can't fix what they can't find. Which is why data from the users having something is so crucial to a timely fix.

Hey Kevin, this issue has been ongoing for months now. I've tried numerous attempts to work with Adobe on this and their troubleshooting has always been the same steps over and over. None of which have ever solved the issue. This is ultimately a bug on Adobe's part and a wider issue when using dual monitors, which is almost every editor's setup. A lot of industry folk and major networks are using Premiere everyday. This really needs to be addressed, so Adobe doesn't go the way of Final Cut and lose customers. By the way, thanks for the quick response.    

Actually, I don't think this is a matter of reproducing the issue. I honestly think it's leaning towards good will or lack of competence. There are numerous comments describing the issue, several videos showing what's going on. But the thing is: The costumers are still paying us every month despite the problems. Why should we bother? But you see, this is a dangerous territory. DaVinci Resolve is getting better by the day, and we only have to pay for it one time. Have you ever asked yourselves why the costumers keeps paying you every month? Maybe this is a question that needs an urgent answer because maybe we are getting tired of excuses... Maybe we're getting tired of losing our time to find workarounds for problems that weren't created by us. 

The problem is actually pretty simple. Just read every comment and see every video, paying attention, and your develop team will find a solution. Deflecting, isn't taking you anywhere. The only thing that is happening is that your subscribers are getting tired. Adobe isn't the only company in the world.

Hello Community,

I'm sorry that some of you are still experiencing this bug. As you've read, the devs cannot reproduce the issue.

If you have time, please message @jstrawn  and work with him one-on-one to resolve this issue.

I'm sorry that the community's information and screen movies have not been enough to reproduce this issue on our side.

Sorry for the frustration.

Thanks,
Kevin

I can confim this is still happening in 2024. I work for a telvision network and this has been a huge pain to deal with. I've had numerous chat sessions with Adobe and it still hasn't been resolved. They've done everything from reinstall Premiere to clean out all my internal folders in windows. Everytime this happens now I have to switch between workspaces to bring back the timeline. I really don't know what else to do it this point and it doesn't seem like Adobe is ever going to properly address the problem.

Soz i forget about may be an important thing... Before all of stuff that i described i was disabled the windows taskbar on second monitor. Leave it only on first monitor.

I don't think the pixel creep is the issue, as I have a pretty clear margin dividing my second window and the edge of the monitor and it's still having the same issue. Sometimes it disappears after using the export window, sometimes it doesn't. I cannot see any differences in the way I'm approaching it.

Sounds like "pixel creep" ... it's been a problem for some time. 

Because if you create a panel group on a second/third/fourth screen, and one line of pixels is actually "on" another monitor's space ... which you often can's see due to the bezels ... madness ensues.

I work on four monitors, and make sure that the panel groups of my custom workspaces are built with a thin line of monitor background showing around all four edges. I wish they'd make this a more modern UI but ... ah well.

Hello! I would like to share my experience of solving this problem. How do i avoid and temporarly solve this interface bug. I'am using Premiere 2024 on Win11 pro, 4070 ti Studio (the same problem was in 2023). In 2024 there like bounding box (thin semitransparent frame around panels on second monitor). I was set this panel size that this "frame" was within my second screen edges and after the disappearances was stopped. On Pr2023 almost the same, except it doesn't have that frame. Hope my post will help. Best regards. Bye

@jstrawn  

This is also happening to me. I'm running Windows 11 Pro on a 4090 with the latest studio drivers. 

I beleive the main problem is in a Windows environment, when undocking the program monitor for it to take up the secondary monitor, it takes the secondary program monitor as a non main window. Meaning I don't even have the option to maximize the window for full screen with the maximize button. This is serperate from having it recognize it as an output monitor where it takes up the whole monitor space without being able to adjust sizing or rotatin within the program moitor.

There is also a problem that has been reported here multiple times that MXFs (regardless of codec) cannot be imported within Premiere Pro unless it is done through the Media Browser (which has not been fixed). Again Windows 11 Pro latest studio drivers and on a 4090. Something is causing issues between nvidia drivers and Premiere possibly.  
Source post: https://community.adobe.com/t5/premiere-pro-bugs/premiere-pro-23-2-crashes-when-importing-loading-mxf-files-case-nvidia-and-windows-11-solution/idi-p/13595844