Known Participant

P: Adobe Premiere Pro v26.2.0 (Build 65) Severe System Hang when Accessing Menus and Panels

Forum|Forum|3 months ago
April 18, 2026
45 replies
709 views

Bug Report: Severe System Hang when Accessing Menus and Panels
App Version: Adobe Premiere Pro v26.2.0 (Build 65)

Issue Category: Performance / UI Responsiveness

Status: Recurring / Degrades over time

System Specifications
Processor: AMD Ryzen 9 5900XT 16-Core Processor (3.30 GHz)

RAM: 64.0 GB DDR4 3600 MHz

Storage: WD_BLACK SN770 NVMe SSD (Firmware: Latest/Current)

Operating System: Windows 11 Pro

OS Version: 25H2

OS Build: 26220.7872

Issue Summary
Opening any top-level menu or interacting with specific utility panels (Properties, Project Manager, Subtitles) causes Premiere Pro and the entire operating system to freeze for 5 to 7 minutes. The issue is cumulative; the application becomes increasingly sluggish the longer it stays open, eventually requiring a full restart to regain functionality.

Steps to Reproduce
Launch Premiere Pro v26.2.0 (Build 65) on Windows 11.

Perform standard editing tasks for a period of time.

Attempt to open any top-level menu (e.g., File, Edit, Clip) or the Project Manager.

Alternatively, use the Properties menu to adjust subtitle parameters, frame positioning, or zoom levels.

Expected Result
The UI should remain responsive, and menus/panels should open instantly without impacting system-wide stability.

Actual Result
The application stops responding immediately upon clicking a menu.

System-Wide Lockup: The entire OS freezes for 5–7 minutes. During this time, no other programs can be interacted with.

Performance Degradation: The "slug-like" behavior worsens over time during a single session.

Normal operation is only restored after a full application restart.

Additional Observations
Workaround Limitation: While keyboard shortcuts work initially, they do not prevent the freeze once a mouse-driven menu is accessed.

Hardware Note: Given the high-end specs (Ryzen 9 5900XT, 64GB RAM, NVMe SSD), this is clearly a software/UI conflict rather than a hardware bottleneck.

Note for Support: This issue significantly impacts professional workflows as it forces a complete system halt multiple times per hour. Please investigate potential memory leaks or UI rendering conflicts in Build 65.

J

Jarle Leirpoll

Legend

I found that if I turn off the Windows UI zoom feature (Windows++ and Windows+-) the problem goes away

J

Jarle Leirpoll

Legend

.

J

Jarle Leirpoll

Legend

I think I figured out the issue with the freezing when clicking menus!

When I do training, I always have the Windows Magnifier feature turned on (Win + '+', or Settings > Accessibility > Magnifier).

Once I disable that feature, Premiere stops hanging. Yay!

Please make sure Premiere and this feature can coexist, since my work depends on both!

mkrigsman2

Participant

Looks like I found solution. Detailed report attached.

In summary, a good place to start is simply close the Claude app. Be sure there are no Claude processes running.

Then, run the latest version of Premiere and see if it works.

Premiere-Hang-Root-Cause-Report.docx

J

Jarle Leirpoll

Legend

I don’t have Claude running while I do training, so for me, that was not the culprit. I found that the Windows Zoom utility was what made it hang.

mkrigsman2

Participant

See the report. Windows accessibility functions have the same issues.

J

Jarle Leirpoll

Legend

I think I figured out the issue with the freezing when clicking menus!

When I do training, I always have the Windows Magnifier feature turned on (Win + '+', or Settings > Accessibility > Magnifier).

Once I disable that feature, Premiere stops hanging. Yay!

Please make sure Premiere and this feature can coexist, since my work depends on both!

mkrigsman2

Participant

Yes this makes sense. See my post today with the attached report. Adobe needs to fix the bug.

mkrigsman2

Participant

Solution is downgrade to 26.02.

V

ViniciusA_Silva

Participating Frequently

The latest Windows update seems to have resolved the issue; I’ve been working all day without any UI lag in 26.3.0 , and everything is smooth and stable.

Windows June 23, 2026—KB5095093

Francisco Modkovski

Participant

Thank you! It works! The solution is to downgrade to version 26.0.1, unfortunatelly.

I had the same issues in v 26.2 and 26.3 (also in Beta versions), the menu’s freeze, when I adjust the position or scale theres much lag.

I tried everything: clearing the cache, reinstalling Windows, updating all my drivers, and the lag continues. The only solution is back to 26.1 and now it’s works.

Tary+McCullough

Participant

Going through the same thing. Version 26.2.2 has severe lag on the menus. Timeline has been fine until I try to render. Clicking into the export and edit bigger tabs below the higher menu tabs are fine, but going to “file” or trying to render something by going to “sequence” causes the hang. I am downloading the v26.3 right now to see if the update will fix it as it did for you.

Tary+McCullough

Participant

Just to report v26.3 did not help with my computers when it came to the lag issue. Gonna roll back to v26.0.2 as others have recommended.

Tary+McCullough

Participant

Rolled back to v26.0.2. Everything has returned to normal. No lag at all on the menus. I was also able to open up the projects that I had previously edited on v26.2 and 26.3 which thank goodness I didn’t have to reimport XML files.

L

LUIS EDUARDO34647316dph8Author

Known Participant

Just to report that the latest vercion of PREMIERE 23.3.0 (Build 93) for now, is working correctly on my system. It seens that the hanging reported by me here is fixed.

Processor: AMD Ryzen 9 5900XT 16-Core Processor (3.30 GHz)

RAM: 64.0 GB DDR4 3600 MHz

Storage: WD_BLACK SN770 NVMe SSD (Firmware: Latest/Current)

Operating System: Windows 11 Pro

OS Version: 25H2

OS Build: 26220.7872

RTX 5060 TI 16 GB Studio Driver 610.62

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