Known Participant

P: Adobe Premiere Pro v26.2.0 (Build 65) Severe System Hang when Accessing Menus and Panels

Forum|Forum|3 months ago
April 18, 2026
45 replies
709 views

Bug Report: Severe System Hang when Accessing Menus and Panels
App Version: Adobe Premiere Pro v26.2.0 (Build 65)

Issue Category: Performance / UI Responsiveness

Status: Recurring / Degrades over time

System Specifications
Processor: AMD Ryzen 9 5900XT 16-Core Processor (3.30 GHz)

RAM: 64.0 GB DDR4 3600 MHz

Storage: WD_BLACK SN770 NVMe SSD (Firmware: Latest/Current)

Operating System: Windows 11 Pro

OS Version: 25H2

OS Build: 26220.7872

Issue Summary
Opening any top-level menu or interacting with specific utility panels (Properties, Project Manager, Subtitles) causes Premiere Pro and the entire operating system to freeze for 5 to 7 minutes. The issue is cumulative; the application becomes increasingly sluggish the longer it stays open, eventually requiring a full restart to regain functionality.

Steps to Reproduce
Launch Premiere Pro v26.2.0 (Build 65) on Windows 11.

Perform standard editing tasks for a period of time.

Attempt to open any top-level menu (e.g., File, Edit, Clip) or the Project Manager.

Alternatively, use the Properties menu to adjust subtitle parameters, frame positioning, or zoom levels.

Expected Result
The UI should remain responsive, and menus/panels should open instantly without impacting system-wide stability.

Actual Result
The application stops responding immediately upon clicking a menu.

System-Wide Lockup: The entire OS freezes for 5–7 minutes. During this time, no other programs can be interacted with.

Performance Degradation: The "slug-like" behavior worsens over time during a single session.

Normal operation is only restored after a full application restart.

Additional Observations
Workaround Limitation: While keyboard shortcuts work initially, they do not prevent the freeze once a mouse-driven menu is accessed.

Hardware Note: Given the high-end specs (Ryzen 9 5900XT, 64GB RAM, NVMe SSD), this is clearly a software/UI conflict rather than a hardware bottleneck.

Note for Support: This issue significantly impacts professional workflows as it forces a complete system halt multiple times per hour. Please investigate potential memory leaks or UI rendering conflicts in Build 65.

Show previous replies

А

Андрей AKIR

Participant

I switched from Windows to MacOS to avoid performance issues. But it turns out I should have switched from Adobe. I'm tired of working as a beta tester for my own money. It's a disgrace... Year after year, the same problems, glitches, freezes, and non-working versions. A year ago, EXACTLY A YEAR, we were solving a performance and hardware enhancement issue on the Windows version in one of the forum threads. It turned out the problem was with Cyrillic characters in the path to media files (check, maybe it's the same here???). Since then, I switched to Mac—and now, for three months, the app version hasn't worked. You're asking the client to check and perform some kind of manipulation to figure out the problem... On my Windows laptop, desktop, and my MacBook, this problem appears after 5 minutes of use... What are you doing there? Launch your program and run it for at least an hour. I have a feeling that none of the employees use their software.

Philéas

Known Participant

I have similar issues on my Macbook Pro 16” (M4 Pro - 48gb RAM)

Here is a small clip to compare 25.6.5 and 26.2.2 (I’ve reverted to 26.0.2 but also tested 26.2.2, and it is exactly the same behavior).

Honestly quite disappointed for the price we pay to have this kind of performance…

EDIT : omg, surprising, but working extremely well on Premiere Beta 26.5.0 (Build 30) !!

Built-in Retina Display.mp4

Rich+the+Poet

Participant

A great pity that we have to roll back to a more stable (for which read useable) version of Premiere Pro at the very time Adobe is hiking its prices. 26.2.2 is hopeless. Extraordinary that it should be released in such a buggy form.

A

Alexusmee

Participating Frequently

Same issues. I can’t perform simple commands in the timeline, like trimming or moving or deleting clips. I’ve deleted cache, reinstalled software, restarted. When is the next update? Adobe? This bug is costing me so much time.

MAC M1 MAX

Tahoe 26.1

32GB

Premiere 26.2.2 Build 3

Anzo5405

Participant

I got the same problem 1st i thought it’s a GPU problem or maybe my RAM was low, but I upgraded to a 5070 and 64 GB RAM, and it’s still lagging. Meanwhile, the after effect is super smooth and excellent

J

Jarle Leirpoll

Legend

I got the same problem again yesterday while doing training at a training facility. Every time it has happened has been outside my home office. I connected to a TV via HDMI, mirroring my laptop screen, as I always do.

In my home office I use a Dell Ultrawide, without the laptop screen, and I connect via Thunderbolt.

Here’s a link to a memory dump that I took while the problem was showing:
https://leirpoll.filemail.com/d/ezrqjjjjqelifds

I really hope you can find a fix very soon, as this bug makes Premiere look like a very buggy piece of software. It’s embarrassing to have this happen with a room full of people who are new to Premiere. Their first impression is NOT good.

J

Jarle Leirpoll

Legend

To be clear: The problem has NOT occurred at my Home office - only when connecting to TV screens via HDMI (mirroring the laptop screen) outside of my office.

My system:

Dell Precision 7680
Processor 13th Gen Intel(R) Core(TM) i9-13950HX (2.20 GHz)
Installed RAM 128 GB (128 GB brukbar)
GPU NVIDIA RTX 5000 Ada Generation Laptop GPU (16 GB)
GPU Driver: 596.36
Intel(R) UHD Graphics (128 MB)
Storage 2,54 TB av 4,61 TB brukt
Win 11 Pro 25H2 build 26200.8457

R

Rick307023097le8

Participant

Thanks for the reply. After finding this message board I saw that others were having success with rolling back. I was skeptical since I felt like I tried everything else, but... it worked!

R

Rick307023097le8

Participant

It sounds like I am in the right place for the issue I am dealing with. I’ve been using Premiere on this computer for a couple years without ever having this issue. I’m assuming an update came through recently. For about 2-3 weeks I deal with constant freezing or “not responding”, especially when I click on any of the menu tabs at the top. If I wait a few minutes it eventually comes back, but were talking taking hours to do 10 minutes of work. I tried uninstalling and reinstalling Premiere, without luck. My graphics drivers are up to date. I’m truly at a loss and this is greatly hindering projects I’m working on.

JackG23

Participant

Have you tried rolling back a version through the Creative Cloud app? I’ve had success with 26.0.2.

JackG23

Participant

Hi there, I’m having the same issue on my work laptop, especially when I’m trying to access the top menu, with the app constantly freezing or lagging severely. I had my performance restored as soon as I rolled it back to 26.0.01.

My work Dell laptop specs are:

12th Gen Intel(R) Core(TM) i7-12700H (2.30 GHz)
32.0 GB RAM
Geforce RTX 3050 Ti Laptop GPU (Studio Driver 595.79)

I’ve just tried downloading the 26.2.2 Premiere update and am frustrated to see this issue hasn’t been addressed yet. I’ll be rolling back Premiere again so I have functionality restored.