P: Adobe Premiere Pro v26.2.0 (Build 65) Severe System Hang when Accessing Menus and Panels

I got the same problem again yesterday while doing training at a training facility. Every time it has happened has been outside my home office. I connected to a TV via HDMI, mirroring my laptop screen, as I always do.

In my home office I use a Dell Ultrawide, without the laptop screen, and I connect via Thunderbolt.

Here’s a link to a memory dump that I took while the problem was showing: 
https://leirpoll.filemail.com/d/ezrqjjjjqelifds

I really hope you can find a fix very soon, as this bug makes Premiere look like a very buggy piece of software. It’s embarrassing to have this happen with a room full of people who are new to Premiere. Their first impression is NOT good.

Thanks for the reply.  After finding this message board I saw that others were having success with rolling back.  I was skeptical since I felt like I tried everything else,  but... it worked! 

It sounds like I am in the right place for the issue I am dealing with. I’ve been using Premiere on this computer for a couple years without ever having this issue. I’m assuming an update came through recently. For about 2-3 weeks I deal with constant freezing or “not responding”, especially when I click on any of the menu tabs at the top. If I wait a few minutes it eventually comes back, but were talking taking hours to do 10 minutes of work.  I tried uninstalling and reinstalling Premiere, without luck. My graphics drivers are up to date. I’m truly at a loss and this is greatly hindering projects I’m working on. 

Hi there, I’m having the same issue on my work laptop, especially when I’m trying to access the top menu, with the app constantly freezing or lagging severely. I had my performance restored as soon as I rolled it back to 26.0.01.

My work Dell laptop specs are:

12th Gen Intel(R) Core(TM) i7-12700H (2.30 GHz)
32.0 GB RAM
Geforce RTX 3050 Ti Laptop GPU (Studio Driver 595.79)

I’ve just tried downloading the 26.2.2 Premiere update and am frustrated to see this issue hasn’t been addressed yet. I’ll be rolling back Premiere again so I have functionality restored.
 

I would recommend that you please roll back to the previous version once to test.

> Please open the Creative Cloud Desktop App first.

> Next to “Premiere Pro” Application's Name > there are 3 DOTS

> Click on 3 DOTS > Choose "Other Version"

> Select the desired last stable version, 26.0.2, from the list, then click INSTALL.

I’m also still getting this issue; there’s a very minor improvement with 26.2.2, but still lots of lag on Menus, Panels and Timeline.

Have done all the usual things, clear cache, update NVIDIA drivers, etc., but the only working solution is to go back to 26.0.2 

Processor - INTEL CORE I9 13900KF 3.0GHZ 24C/32T
RAM - 64GB DDR5 4800 
GPU - MSI 4090 GAMING TRIO 24GB
Storage - WD_BLACK SN850X WDS400T2XHE - SSD (4TB/8TB)
OS - Windows 11 Pro

Same problem - beachball every time I switch to a different panel (e.g. Captions and Graphics, Color, etc.). Nothing works - cleaning cache, resetting workspace. Also, a separate issue - under the Effects workspace it shows Lumetri color, not Effects.

And I’m also adding this big ISSUE in the report. TEXT editing doen’t work at all neither such a great tool completely BROKEN… since Ver 26.0.1 (comp 3) And every update since NONE of these issues with text and transcription are being noticed by developers or fixed.

I have to roll back to version 26.0.1 none of the issues are fix in the latest 26.2.2 Update. Working with this program as it’s not possible. And none of the developers are reading any post here.

Not even the latest update from Nvidia Studio drivers fix this issue. 16 cores a 5060 TI of 16 gb, 64 DDR4 of RAM and Premiere its working worse now than with my previous inferior PC build…