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tranhoangcalvin
tranhoangcalvin
Known Participant
April 2, 2025

P: Audio "can't be read quickly enough" from storage

  • April 2, 2025
  • 197 replies
  • 40094 views

Just started getting this error window today while working on a very simple project that only has a couple After Effects motion graphics clips, and three tracks of audio: VO, music, and light SFX:

 

Event Details:

Can't access audio

the audio for _____.wav can't be read quickly enough from storage. Please check your storage and try again.

 

Build:

Windows 11 Pro 26100.3624

12th Gen Intel i7-12700K 3.60 GHz

32 GB of RAM

NVIDIA GeForce RTX 3060 

 

The local C drive is an NVME SSD, but the file in question is stored on a Synology NAS with IronWolf HDDs. Both the computer and the NAS were built from new parts this year.

 

Premiere: 25.2, installed this week.

 

The same error happened on a second computer (same build, also connect to the NAS).

    197 replies

    Show previous replies
    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    April 4, 2025

    Hi @LTN_montazas @hambry36442609s9w3 @legacy title - Please see pinned post.

    LTN_montazas
    LTN_montazas
    Participant
    April 4, 2025

     

    Problem – when uploading video files to Adobe Premiere, it throws an error "cannot access audio". Then the video file no longer has sound.
Recovery steps – when you start the file preview on the timeline again, the same error occurs. 
After turning off the program and everything works when turned on again, but after a skeleton second the audio disappears again and the error shows.
This does not happen with all video files. But after testing 7 computers, the same problem is everywhere after the updated version 25.2.0. When returning to the old version (25.1.0) with the same video files there are no problems. 
Operating system Windows 11.
Video recording format XDCAM-EX Movie, 25 fps, Source Audio Format: 48000 Hz - 16-bit - Mono.

     

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    April 4, 2025

    Many users are suffering from this issue.

      J
      Jaden3123957414q9
      Participant
      April 4, 2025

      When playing back my video, after a short amount of time of it running, I recieve a popup that says "Can't access audio." The audio for Users/User/Downloads/Song.mp3 can't be read quickly enough from storage. Please check your storage and try again. Then the audio starts dropping out...

      1. I have 500GBs of free storage on the drive. 
      2. I have been doing projects exactly like this for a year now, no changes in anything. Same amount of tracks, same video, same file size, same quality etc.
      3. Still receieving errors after rendering in to out and rendering audio files. 

      I am on an M4 Max Macbook Pro 14inch w 1TB of storage.

        Martin.Lorenzo.C10
        Martin.Lorenzo.C10
        Participant
        April 4, 2025

        same on 25.2 running windows. downgraded 

          jamieclarke
          Community Manager
          jamieclarkeCommunity Manager
          Community Manager
          April 2, 2025

          Hi Everyone -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
          Can you download mediainfo and share a screenshot of the file you are getting this error with in version 25.2? 

           

          If you are able please share a sample of your media file.

          Sorry for the frustration.

          tranhoangcalvin
          tranhoangcalvinAuthor
          Known Participant
          April 2, 2025

          Just backtracked to 25.1 and I don't get the error anymore. Incredible

            Ann Bens
            Community Expert
            Ann BensCommunity Expert
            Community Expert
            April 2, 2025

            Many users are getting this message incl me. It also occurs in 25.3 beta.

            No solution yet.

              L
              legacy title
              Participant
              April 2, 2025

              Can't access audio 라는 문구가 발생하며 오디오 렌더링, 파일 Export, 파일 encoding 등이 작동 되지 않음

              미디어캐시 삭제, 프로그램 다운그레이드, 재설치 등 모두 진행하였으나 해결되지 않음

               

              Can't access audio is displayed and audio rendering, file export, file encoding, etc. do not work

              I deleted the media cache, downgraded the program, reinstalled it, etc., but it was not resolved

               

              OS : Win10

              v. : 25.2

                jamieclarke
                Community Manager
                jamieclarkeCommunity Manager
                Community Manager
                April 2, 2025

                Hi @legacy title -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
                Please see, How do I write a bug report?

                Sorry for the frustration.

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