Participant

P: Clips disappear on Timeline, Does anyone else have this issue with the new update?

Forum|Forum|1 year ago
October 14, 2024
86 replies
17956 views

UPDATE: 11-1-24

We believe that there is a potential fix in beta version 25.2.0 build 3 or higher. Please update and let us know. Thank you for your patience and help resolving this issue.

UPDATE: 10-31-24

This is currently a Known Issues we will be providing updates when we know more. Thank you for your patience.

MEDIA DOES NOT DISPLAY ON THE TIMELINE ON WINDOWS SYSTEMS

On Windows, if a custom scale factor is set in System > Display, media does not display on the Premiere Pro timeline. We are working to fix this issue in an updated version of Premiere Pro. Two workarounds are available:

In Windows, turn off custom scaling and use one of the standard scaling options, or
In Premiere Pro, turn off GPU-accelerated UI rendering in Preferences > General.

Does anyone else have this issue with the new update?

Nvidia is up to date and everything else works fine i PP...

Can´t find whats wrong....

Video of the problem.

Skärminspelning_2024-10-18_113029.zip

Show previous replies

A

ArrowPicturesAuthor

Participant

I have reinstalled it already didnt work.

Ann Bens

Community Expert

Reset preferences or re-install and use Cleaner tool.

M

motivated_enthusiast16E5

Participating Frequently

In all my projects (old and newly created), the colored video clips and audio tracks are not displayed in the timeline. Only when I play the project for a few seconds or zoom into the project on the timeline do the tracks appear. Sometimes, however, not all but only one track appears. If I move the mouse over them, the clips disappear or appear for a short time. This makes it impossible to work with it at all!

I use a 2070 Super (Studio driver 565.90) with a Ryzen 3900X system and 64 GB Ram.

That shouldn't be the problem.

Best regards

Tom

C

Caf_Group

Participant

yes, I have the same problem with the 2025 version, we still can't make videos because of the error.

D

DaddyFras

Participating Frequently

Hi there,

I recently updated to v25, and I've tried the latest beta. Have reset all prefs, etc.

Fresh project, load a clip into the timeline and the clip isn't visible. There is video in the viewer and audio is there. Interacting with the timeline (clicking where the clip should be, etc) makes the clip appear, but the clip(s) disappear as soon as I start playing, and often just randomly if I'm scrubbing around.

It doesn't seem to matter what format the clip is (.mov, .mp4, etc; 10 bit, 8 bit, whatever).

Any ideas?

Cheers!

This has only happened since the update. I'm on a very chunky Windows machine.