Participant

P: Constant freezing making editing next to impossible

Forum|Forum|5 months ago
April 19, 2026
81 replies
699 views

Approximately every other edit, the application becomes unresponsive for 30 seconds to a minute. During this time:

The UI freezes completely
Playback may continue, but I cannot stop or interact with it
Menu interactions are extremely delayed or unresponsive
The system becomes partially unresponsive (e.g., Alt+Tab does not work until Premiere responds again)

This issue also occurs when pressing play, and when opening menus.

The problem began suddenly without any known changes to my workflow or system configuration. It occurs across all projects.

Troubleshooting attempts:

Updated GPU drivers
Cleared media cache multiple times (both “clear unused” and “clear all”)
Tested editing from different drives (including internal and external storage)

None of these steps resolved the issue.

This behavior is severely impacting usability and makes editing extremely frustrating.

Windows 11 25H2 (26200.8246)

Premiere Pro v26.2.0 Build 65

Gigabyte AORUS 15P XD

-Intel i7-11800H

-16GB DDR4-3200

-GeForce RTX 3070 Mobile

Pinned Reply By Amy the Stuv

I split everyone here off onto a new post based on the main issue happening. We are still investigating the cause that is NOT related to Accessibility features, which is currently being worked on.

Please if you experience a freeze or hang in 26.5 with Accessibility features disabled, we could use Dump files from your system to help us ID the issue that is not related to accessibility features, which we are currently working on fixing on this separate post:

WINDOWS dump file:

Open Task Manager go to the Processes tab, and identify the Premiere process (you can use search to filter for only Premiere)
In Premiere, get it into the hanging/unresponsive state
Switch back to Task Manager and right click on Premiere then choose > Create dump file
When it's finished, it tells you where it saves the .DMP file.
It'll be large, but it ZIPs down smaller. So right click on the file and choose Compress to..ZIP file.
Then, you can DM me and either provide us the link/access to this file or I can send you a link to upload that file, whatever's easiest.

Other freezing / Hang related issues we have branched off and ID’d specific potential triggers are below:

We believe this is specific to the Panel interactions:

We believe this is specific to File Explorer:

Hoping to help,

Amy

Show previous replies

MarvinHeston

Inspiring

I’m running PP 26.3 and I have this problem. I can edit find, import files, create proxies, work with a sequence, but as soon as I touch a Top Menu, the app freezes for 2 minutes.

In my case Windows Magnifier has never been enabled or active.

Computer specs

OS Name   Microsoft Windows 11 Pro
Version   10.0.26200 Build 26200
Other OS Description    Not Available
OS Manufacturer   Microsoft Corporation
System Name   PS-2025
System Manufacturer   ASUS
System Model   System Product Name
System Type   x64-based PC
System SKU   SKU
Processor   Intel(R) Core(TM) Ultra 9 285K, 3700 Mhz, 24 Core(s), 24 Logical Processor(s)
BIOS Version/Date   American Megatrends Inc. 2006, 7/18/2025
SMBIOS Version   3.8
Embedded Controller Version   255.255
BIOS Mode   UEFI
BaseBoard Manufacturer   ASUSTeK COMPUTER INC.
BaseBoard Product   ProArt Z890-CREATOR WIFI
BaseBoard Version   Rev 1.xx
Platform Role   Desktop
Secure Boot State   On
PCR7 Configuration   Elevation Required to View
Windows Directory   C:\WINDOWS
System Directory   C:\WINDOWS\system32
Boot Device   \Device\HarddiskVolume1
Locale   United States
Hardware Abstraction Layer   Version = "10.0.26100.1"
User Name   PS-2025\Marv
Time Zone   Pacific Daylight Time
Installed Physical Memory (RAM)   128 GB
Total Physical Memory   127 GB
Available Physical Memory   107 GB
Total Virtual Memory   137 GB
Available Virtual Memory   114 GB
Page File Space   10.0 GB
Page File   C:\pagefile.sys
Kernel DMA Protection   On
Virtualization-based security   Not enabled
App Control for Business policy   Enforced
App Control for Business user mode policy   Off
Automatic Device Encryption Support   Elevation Required to View
Hyper-V - VM Monitor Mode Extensions   Yes
Hyper-V - Second Level Address Translation Extensions   Yes
Hyper-V - Virtualization Enabled in Firmware   Yes
Hyper-V - Data Execution Protection   Yes

Here is a video of it happening along with Task Manager -

Amy the Stuv

Community Manager

Hi @MarvinHeston we are trying to organize these posts in a way that can help us pinpoint the source of the problems. I’ve moved you to this post we are trying to use to track a freezing / hang issues. I’m wondering if you would be willing to provide us with a DUMP file during this freeze / hang so we get a better idea of what could be causing this.

WINDOWS dump file:

Open Task Manager go to the Processes tab, and identify the Premiere process (you can use search to filter for only Premiere)
In Premiere, get it into the hanging/unresponsive state
Switch back to Task Manager and right click on Premiere then choose > Create dump file
When it's finished, it tells you where it saves the .DMP file.
It'll be large, but it ZIPs down smaller. So right click on the file and choose Compress to..ZIP file.
Then, you can DM me and either provide us the link/access to this file or I can send you a link to upload that file, whatever's easiest.

Ann Bens

Community Expert

I see unresponsiveness every time Premiere auto saves in the background.

As soon as auto save is done I can edit again.

Joe_wpi

Inspiring

Same problem, been a problem for a few weeks. If I alt tab for anything and then go back to premiere I have to wait 30-60 seconds for it to become responsive again. Its been totally distroying my editing time.
Whats the fix????

J

Jarle Leirpoll

Legend

If you’re on Windows, this makes sense. The ALT key is the shortcut on Windows for Menu Acceleration (to put focus on the Menu bar, and make Key tips available). So hitting the ALT key is in practice the same as opening av menu.

Joe_wpi

Inspiring

To add further. It doesn’t just happen from Alt-tabbing. If i click into another program and then attempt to return to premiere, it freezes.

KatieToo

Community Manager

Hi @Paganwolf13

Thanks for stopping by the Premiere forums! Sorry to hear you’ve having issues, and I wanted to let you know this is part of an on-going investigation our team is working on. I’ve added your post to that bug report and appreciate your details.

Wanted to confirm you have the latest Studio driver and which version/build of Premiere v26.X? You can find that by launching Premiere and going to the top menu Help > About Premiere.

It sounds like a workaround that’s doing well for you is going back into v25.X, can you let us know which specific v25 version/build was it last working in?

In some cases, they have additionally identified that having Windows Accessibility on such as ‘Magnifier’ could create issues. See this post:

Even if you did not actively turn Magnifier on, sometimes it can be toggled on from launching certain Steam games, etc. I would check on that, as well.

I’ll provide an update once I receive further information. Thank you again for taking the time to report about this bug, it’s a huge help.

Appreciate it,
Katie

Paganwolf13

Participant

Premiere Pro 2026 is unusable on my system despite Premiere Pro 2025 running flawlessly.

My hardware:

RTX 2080 Ti (Studio Driver)
Windows 11

My workload is extremely lightweight:

One static image
One audio track
Approximately 46 minutes long
No effects, no multicam, no color grading, no 4K/8K footage

Premiere Pro 2025 edits much larger projects without issue, including timelines with dozens of layers and large exports.

In Premiere Pro 2026, basic UI actions consistently caused severe freezes:

Enabling/disabling Snap
Zooming the timeline
General timeline interaction

During these freezes, Premiere's memory usage increased dramatically (roughly from 800 MB to around 5 GB), Windows reported the application as "Not Responding," and in one instance the entire system became so unresponsive that I couldn't even open Task Manager for several minutes.

Reverting to Premiere Pro 2025 immediately resolved the issue.

S

Sora

Participant

I’m having the same issue. I’m trying to solve in every way possible the past 2 days.

KatieToo

Community Manager

We have an update while we continue investigating this issue. Do any of you happen to have Magnifier or Post Automate or any kind of Accessibility enabled? One user reported as an update that they found Magnifier to be the cause and disabling that helped. To note, any type of Accessibility seems to create this issue.

Appreciate your patience,
Katie

E

Eduardo301566171qee

Participant

No

Amy the Stuv

Community Manager

Hello @wesley_0295 , @thebirdmann , @valeriiege , @DarthJarJar and @0xxl3

We have been tracking this issue and are still trying to narrow it down. I am sorry for the inconvenience.

So far we have noticed it primarily on Windows PCs that have the Magnifier active. We are wondering if the issues you are facing fall into this same category as the issue linked below, but would love if you would confirm, otherwise the search continues.

Thank you for your help and apologies for the ongoing frustration.

Amy

wesley_0295Author

Participant

It is extremely similar, however I never have the magnifier enabled so that cannot be my problem. But accessing top level menus will lock up the software for an absurd amount of time as well as some panels.

valeriiege

Participant

New version freezes less, that I can say, but it still, as Wesley says, locks up the software for an absurd amount of time. I have not upgraded my Premiere because everything after 26.0 has the same problem. Whatever has changed between 26.0 and 26.0.1 is causing the problem.

E

Edu Drapier

Participant

HI, I tried this and it helped with the others versions - I will try in the latest during thr weekend

pdate or Switch Your Graphics Driver

An outdated or corrupt graphics driver is the number one reason CUDA or OpenCL fails to render the video image while audio plays perfectly.

For NVIDIA Users: Open the NVIDIA GeForce Experience app. Go to the Drivers tab, click the three dots next to the update button, and switch from the Game Ready Driver to the Studio Driver. Studio Drivers are specifically optimized for stability in Adobe software.
For AMD Users: Go to the AMD website and download the latest Adrenalin Edition WHQL driver for your specific graphics card.

A2line4449

Participant

Bonjour,

Idem ici depuis plusieurs semaines déjà. Après des heures de tests effectués avec Chat GPT voici le résumé :

Premiere Pro 26.2 et 26.3 provoquent des gels et ralentissements importants sur HP Omen RTX 4060 – problème absent en 26.0 et 26.0.1

Configuration :

Windows 11
HP Omen 16-wd0045nf
NVIDIA GeForce RTX 4060 Laptop GPU
Pilote NVIDIA 592.27
Intel UHD Graphics
16 Go RAM

Symptômes :

Passages fréquents en "Ne répond pas" pendant le travail (zoom/dézoom timeline par exemple, clique sur un média).
Ouverture très lente des fenêtres internes telles que :
- Réglages de séquence
- À propos de Premiere Pro
- Cache média
- etc...
Fortes latences lors de certaines actions de l'interface (temps de réaction play/pause, visionnage saccadé).
Ventilation qui s'emballe pendant les gels

Tests effectués :

Réinitialisation des préférences
Suppression du cache média
Réinstallation de Premiere
Nouveau compte Windows
Projet local sur SSD interne
Projet sur SSD externe
Désinstallation de Mister Horse
Test CUDA/OpenCL
Activation/Désactivation décodage matériel H.264/HEVC

Résultats par version :

Premiere Pro 26.0 → OK
Premiere Pro 26.0.1 → OK
Premiere Pro 26.0.2 → début de dégradation des performances
Premiere Pro 26.2 → problème reproduit
Premiere Pro 26.3 → problème reproduit

Information importante :

Chaque test des versions a été effectué après désinstallation complète de Premiere, sans conserver les préférences, et avec suppression totale des dossiers de configuration Adobe associés enregistrés sur l’ordinateur.

Le problème est reproductible sur plusieurs installations propres.

Solution actuelle :

J’ai installé la dernière version qui fonctionne 26.0.1 pour pouvoir travailler, et j’ai désactivé les mises à jours automatiques pour Première Pro pour éviter tout nouveau problème.

Merci de prévoir une mise à jour pour régler ces problèmes svp.

Au besoin, je peux vous fournir le détail des tests effectués avec Chat GPT, avec les chiffres relevés (CPU / RAM / GPU / Disque) et les résultats de chaque test.

Je vous remercie par avance et vous souhaite une belle journée.

J

Jonathan+Editor

Community Manager

Hi @A2line4449,

Thank you for reporting the issue and adding you system specifications. These details are very helpful as we investigate this occurrence. The team is aware of the bug and hopefully will have an update soon. Thank you for your patience .

Best,

Jonathan

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