Skip to main content
wesley_0295
wesley_0295
Participant
April 19, 2026

P: Constant freezing making editing next to impossible

  • April 19, 2026
  • 81 replies
  • 699 views

Approximately every other edit, the application becomes unresponsive for 30 seconds to a minute. During this time:

  • The UI freezes completely
  • Playback may continue, but I cannot stop or interact with it
  • Menu interactions are extremely delayed or unresponsive
  • The system becomes partially unresponsive (e.g., Alt+Tab does not work until Premiere responds again)

This issue also occurs when pressing play, and when opening menus.

The problem began suddenly without any known changes to my workflow or system configuration. It occurs across all projects.

Troubleshooting attempts:

  • Updated GPU drivers
  • Cleared media cache multiple times (both “clear unused” and “clear all”)
  • Tested editing from different drives (including internal and external storage)

None of these steps resolved the issue.

This behavior is severely impacting usability and makes editing extremely frustrating.

 

Windows 11 25H2 (26200.8246)

Premiere Pro v26.2.0 Build 65

Gigabyte AORUS 15P XD

-Intel i7-11800H

-16GB DDR4-3200

-GeForce RTX 3070 Mobile

      Pinned Reply By Amy the Stuv

      I split everyone here off onto a new post based on the main issue happening. We are still investigating the cause that is NOT related to Accessibility features, which is currently being worked on.

       

      Please if you experience a freeze or hang in 26.5 with Accessibility features disabled, we could use Dump files from your system to help us ID the issue that is not related to accessibility features, which we are currently working on fixing on this separate post: 

      WINDOWS dump file:

      1. Open Task Manager go to the Processes tab, and identify the Premiere process (you can use search to filter for only Premiere)
      2. In Premiere, get it into the hanging/unresponsive state
      3. Switch back to Task Manager and right click on Premiere then choose > Create dump file
      4. When it's finished, it tells you where it saves the .DMP file.
      5. It'll be large, but it ZIPs down smaller. So right click on the file and choose Compress to..ZIP file.
      6. Then, you can DM me and either provide us the link/access to this file or I can send you a link to upload that file, whatever's easiest.

       

      Other freezing / Hang related issues we have branched off and ID’d specific potential triggers are below:

      We believe this is specific to the Panel interactions:

       

      We believe this is specific to File Explorer:

       

      Hoping to help,

      Amy

      81 replies

      Show previous replies
      Eduardo301566171qee
      Participant
      June 23, 2026

      Premiere just dont work after the recent update. I tried some of the fixes and nothting.

       2 weeks ago everything was fine and running smoothly and now I can't even open a video in the sequence

      Im downgrading to see if it will work 

      Thanks 

      Eduardo301566171qee
      Participant
      June 23, 2026

      ​@Jonathan+Editor 

      • Premiere Version: 26.3
      • Operating System: Windows 11
      • NVIDIA GeForce RTX 5070 Laptop GPU (8 GB)
        Intel(R) Graphics (128 MB
        RAM 32.0 GB (31.5 GB usable)
        Intel(R) Core(TM) Ultra 9 275HX (2.70 GHz)

        Downgraded, cleaned the cache and the program persists 
      Community Manager
      Jonathan+EditorCommunity Manager
      Community Manager
      June 23, 2026

      Hi ​@Eduardo301566171qee 

      Thank you so much for providing your specs. It is very helpful and much appreciated! The team is aware of the issue and is currently investigating. Thank you for your patience.

      Best,

      Jonathan

        Community Manager
        Jonathan+EditorCommunity Manager
        Community Manager
        June 22, 2026

        Hi ​@CamiloB,

        Welcome to the Premiere forums! Thank you for providing all this information. 

        There might be a legacy background tool still operating. Can you please see if UpdaterStartupUtility (or Adobe Application Manager) is enable? If it is, we want to disable that task. Let’s try to the steps below:
        1. Press Ctrl + Shift + Esc to open Task Manager.
        2. Click on Startup Apps on the left menu (the icon looks like a small speedometer).
        3. Find UpdaterStartupUtility (or Adobe Application Manager) 
        4. Right-click it and hit Disable.
        5. Restart your computer.

         

        For additional context, here are helpful links about Premiere 26.3:

        Best,

        Jonathan

        nolasito
        nolasito
        Participant
        June 21, 2026

        Same issue. MacBook Air M5, struggling now to even open the project itself. One week ago had zero issues with the same workload on previous version. I’ll be downgrading.

          Community Manager
          Jonathan+EditorCommunity Manager
          Community Manager
          June 23, 2026

          Hi ​@nolasito,

          Sorry to hear that this is an issue for you too. The team is aware that this is occurring for Mac users as well. To better assist you and to help us understand the issue, could you please provide more detail:

          • Premiere Version: What is the exact version of Premiere you are using when the issue happens?
          • Operating System: macOS, along with the version.
          • Steps to Reproduce: A numbered list of the exact steps needed to replicate the issue.
          • Expected Result: What should happen after the final step?
          • Actual Result: What actually occurred?
          • Screen Recording: If possible, include a recording of your screen showing the issue.

          Additionally, comparing when and where the issue occurs helps us narrow down the cause:

          • Does it affect all projects or only some?
          • Does it affect new, empty projects?
          • When did the problem first begin?

          Best,

          Jonathan 

          CamiloB
          CamiloB
          Participant
          June 19, 2026

          Premiere Pro Version: 26.3
          Operating System: Windows 11
          Laptop Model: HP Victus 16-r0073cl
          CPU: Intel Core i7-13700HX
          GPU: NVIDIA GeForce RTX 4060 Laptop GPU + Intel UHD Graphics
          RAM: 32 GB DDR5
          Intel Graphics Driver: 32.0.101.6790
          NVIDIA Driver: Studio Driver (latest available version at the time of testing)

          Issue Description

          Premiere Pro 26.3 frequently becomes unresponsive ("Not Responding") during normal use.
          The freezes occur even in completely empty projects and are not related to media files, effects, or timeline playback.
          Most commonly, the issue happens when:

          • Opening Preferences

          • Opening Sequence Settings

          • Opening Project Settings

          • Editing Effect Controls

          • Accessing clip properties

          • Interacting with interface panels

          Windows remains fully responsive while Premiere freezes.

          Troubleshooting Performed

          I have already tested the following:

          • Reset Premiere preferences

          • Created a new Windows user profile

          • Disabled Hardware Accelerated Decoding and Encoding

          • Disabled Display Color Management

          • Removed and uninstalled Mister Horse extensions

          • Tested with empty projects

          • Tested with newly created sequences

          • Updated NVIDIA Studio Driver

          • Verified Intel Graphics Driver is up to date

          • Checked System Compatibility Report (no issues reported)

          • Moved projects outside OneDrive

          • Cleared Premiere cache and media cache

          The problem persists in Premiere Pro 26.3.

          Additional Information

          When Premiere freezes, Windows Task Manager shows very low resource usage:

          • CPU usage remains low

          • GPU usage remains low

          • RAM usage remains normal

          Using "Analyze Wait Chain" in Task Manager only shows Premiere Pro threads waiting on other Premiere Pro threads. No external processes appear to be blocking the application.

          This suggests an internal Premiere Pro deadlock or freeze rather than a hardware limitation.

          Important Finding

          I installed Premiere Pro 25.6.6 (Build 5) on the same system.

          Using the exact same computer, drivers, and workflow:

          Premiere Pro 25.6.6 works correctly and does not exhibit these freezes.

          The issue appears to be specific to Premiere Pro version 26.x.

          Expected Result

          Preferences, Sequence Settings, and Effect Controls should open instantly and remain responsive, as they do in Premiere Pro 25.6.6.

          Actual Result

          Premiere Pro 26.3 frequently freezes and becomes unresponsive when interacting with settings panels or effect properties.

          Has anyone with a similar Intel UHD + RTX 4060 laptop configuration experienced this issue in Premiere Pro 26.x?

            thebirdmann
            thebirdmann
            Participant
            May 4, 2026

            Having this SAME issue as well after updating. Editing is literally impossible. I feel like I’ve tried everything

            Uriel Plaza
            Uriel Plaza
            Participant
            May 3, 2026

            Funciona cada vez peor. Hace semanas vienen estos problemas. Dejé de pagar la aplicación y me pasé a CapCut. Recomiendo que hagan lo mismo, Adobe nos hace perder dinero

            Reinaldo5FE9
            Participant
            April 29, 2026

            I have the exact same issue after updating few days ago. Every two clicks becomes a frozen interface, specially trying to open the bar menus 

              Jarle Leirpoll
              Legend
              April 25, 2026

              I have the same problem on my Dell laptop 

                Uriel Plaza
                Uriel Plaza
                Participant
                April 21, 2026

                Es impresionante lo mal que va Premiere. No se puede usar, estamos perdiendo dinero

                  Ann Bens
                  Community Expert
                  Ann BensCommunity Expert
                  Community Expert
                  April 21, 2026

                  Can you upload a short clip to test 

                   

                    Show more replies
                    Terms & ConditionsAccessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices