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Theo Kooijmans
Known Participant
August 8, 2024

P: Crash with CC2024.6 and image.dll (Win 10 pro)

  • August 8, 2024
  • 27 replies
  • 3969 views

UPDATE: Fixed in Premiere Pro version 25

 

I tested today CC2024.6 but I had to switch back to an earlier version after two crashes within 10 minutes.

 

After installation of CC2024.6 I cleared all mediacache and started to edit with one Sony XAVC MXF file (HD1018050P) from local disk.

One clip with colorcorrection and one overlay track with a titel.

Every time after a few minutes Premiere disappeared without any warning!

This happend during scrubbing.

 

This is my windows log

Naam van toepassing met fout: Adobe Premiere Pro.exe, versie: 24.6.0.86, tijdstempel: 0x66b5188d
Naam van module met fout: ImageRenderer.dll, versie: 24.6.0.86, tijdstempel: 0x66b51347
Uitzonderingscode: 0xc0000409
Foutmarge: 0x00000000001619f9
Id van proces met fout: 0x4464
Starttijd van toepassing met fout: 0x01daf532ff74663f
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Pad naar module met fout: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll

 

system

Win 10 with GTX1060, 32GB ram

Decklink 4K extreme

This topic has been closed for replies.

27 replies

jamieclarke
Community Manager
Community Manager
November 4, 2024

Updating Status to Fixed in 25.0

Participant
September 30, 2024

oh.. yes... ok i have...

 

Participant
September 30, 2024

nothing...

jamieclarke
Community Manager
Community Manager
September 30, 2024

Can you look under the all apps tab at the very bottom of the page, there was a bug that we have fixed but you might be running into it.  

It could be that if your computer is a company computer it might be managed by an administrator that is blocking access as well.

Participant
September 30, 2024

no beta version in france...

Kevin J. Monahan Jr.
Community Manager
Community Manager
September 23, 2024

The status of this bug report is updated. OP announces a fix in Beta.

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
MyerPj
Community Expert
Community Expert
September 23, 2024

If you select "Beta' in the scrolling options list at the top, Beta is in there like so:

 

MyerPj
Community Expert
Community Expert
September 23, 2024

It's a seperate iten on the apps screen, look down towards the bottom.

Participant
September 23, 2024

How do i get that beta version? It doesnt show that version available when I am in adobe creative cloud

 



MyerPj
Community Expert
Community Expert
September 23, 2024

You might want to also check out the Beta v25, there is a fix in that version.