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P: Crash with CC2024.6 and image.dll (Win 10 pro)

Forum|Forum|1 year ago
August 8, 2024
27 replies
3969 views

UPDATE: Fixed in Premiere Pro version 25

I tested today CC2024.6 but I had to switch back to an earlier version after two crashes within 10 minutes.

After installation of CC2024.6 I cleared all mediacache and started to edit with one Sony XAVC MXF file (HD1018050P) from local disk.

One clip with colorcorrection and one overlay track with a titel.

Every time after a few minutes Premiere disappeared without any warning!

This happend during scrubbing.

This is my windows log

Naam van toepassing met fout: Adobe Premiere Pro.exe, versie: 24.6.0.86, tijdstempel: 0x66b5188d
Naam van module met fout: ImageRenderer.dll, versie: 24.6.0.86, tijdstempel: 0x66b51347
Uitzonderingscode: 0xc0000409
Foutmarge: 0x00000000001619f9
Id van proces met fout: 0x4464
Starttijd van toepassing met fout: 0x01daf532ff74663f
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Pad naar module met fout: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll

system

Win 10 with GTX1060, 32GB ram

Decklink 4K extreme

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M

Mike3634396307s2

Participant

1. Adove Premiere Pro v.24.6.1
2. Microsoft Windows 10 22h2

3. Anytime I am pulling video from my local drives (not cloud/ network share) my Premiere freezes up and then closes out. No error appears onscreen, just a spinning "thinking" icon and then the entire app closes with no notifications/ error reporting screen. This issue is intermittent; sometimes it could take 5 minutes, sometimes 30. Checking Eventvwr shows the error log shown below. Troubleshooting steps I have taken will also be listed below.
4. Expected result? For the app to work without closing out

Eventvwr error:
Faulting application name: Adobe Premiere Pro.exe, version: 24.6.1.2, time stamp: 0x66c8d9cb
Faulting module name: ImageRenderer.dll, version: 24.6.1.2, time stamp: 0x66c8d459
Exception code: 0xc0000409
Fault offset: 0x00000000001619f9
Faulting process id: 0x2a08
Faulting application start time: 0x01db0df46273086c
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll
Report Id: c04b16f2-ef21-4c53-b303-978a31c8748c
Faulting package full name:
Faulting package-relative application ID:

troubleshooting steps taken:

1. Performed all windows updates, restarted a multitude of times
2. Uninstalled/ reinstalled Premiere Pro (v24.6.1.2)
3. Uninstalled Premiere Pro (v24.6.1.2) -> (v24.3) -> (v24.6.1.2)
4. Located a working "ImageRenderer.dll" file from another working PC, deleted mine and replaced it with the working "ImageRenderer.dll"
5. Removed/ deleted all "Media Cache Files", and unchecked "Pause Media Encoder Queue during playback" and "enable mercury transmit"

MyerPj

Community Expert

There's a recent post around here that the user was having unusual problems, like yourself. Turns out it was a bios setting that needed to be enabled. I think it had something to do with xmp. You might look around for it.

jamieclarke

Community Manager

HI @Galactic Fantastic - This has been fixed in Premiere Pro version 25. If you would like to test you can find it in the beta section of the creative cloud desktop app. Thank You.

G

Galactic Fantastic

Inspiring

@jamieclarke Just wondering if there is any further update on this bug? The only work around that is working for me is to either transcode the footage to quicktime or render using proxies.

jamieclarke

Community Manager

Hi @Maja22619018z21s - Please see pinned post. There are currently two potential solutions.

M

Maja22619018z21s

Participant

I have Premiere Pro 24.6.1 and it keeps crashing.
Event Viewer reports this error
Faulting application name: Adobe Premiere Pro.exe, version: 24.6.1.2, time stamp: 0x66c8d9cb
Faulting module name: ImageRenderer.dll, version: 24.6.1.2, time stamp: 0x66c8d459
Exception code: 0xc0000409
Fault offset: 0x00000000001619f9
Faulting process id: 0x2144
Faulting application start time: 0x01dafef814cdfcb0
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll
Report Id: 6e3d7de9-b767-40ca-9c46-4fe5a66c3061
Faulting package full name:
Faulting package-relative application ID:

jamieclarke

Community Manager

Hi all - There is a potential fix in the Premiere Pro 25 beta. If you are experiencing this crashing issue please download the latest beta and let us know if it helps your problem. Thank you for your help

F

faciliteitenn27195538

Participating Frequently

I'm having the same problem. The bug is introduced in 24.5 and is still in 24.6.1. Rollback to 24.4.1 fix te probleem for now.

jamieclarke

Community Manager

Hi all - We are investigating a crash related to ImageRenderer.dll. If you would like to help troubleshoot I would ask that you install 24.5 and then delete ImageRenderer.dll , You can find it in C:\Program Files\Adobe\Adobe Premiere Pro 2024 and then update to Premiere Pro 24.6.1 and let us know if you are still getting crashes.

N

nicolaed58311653

Participant

Issue: I started Premiere today and wanted to continue with editing my project. But PR crashes now shortly after a couple of seconds of playback. - No freeze, nothing. PR just disappears. Yesterday PR ran fine over hours. No issues. I changed nothing before shutdown and just did a regular boot up this morning. No updates or anything inbetween. (at least I know about or confirmed)

Adobe Premiere Pro version number: 24.6. and 24.6.1
Operating System: Windows 11 (64bit)
System Info:
Intel 12900 KS
Nvidia Gforce RTX4090 (newest driver, DDU the old ones)
192GB RAM Corsair Vengeance
(3x) 2TB 990 Pro Samsung HD (Operating Systems&Apps, Footage, Cache)

Video format: XAVC 10bit (FS7) , combined with Prores, both 4K
Workflow details: nothing special - simple editing, 50% speed for Slomo, but without FX, no AE exports - just put the Sony.cube file on the the Slog3 so far
Steps to reproduce: -
Expected result: -
Actual result: -

I constantly delete the cache
I went into the Project settings and switched from CUDA to software only rendering. With that set PR runs stable, but of course it's not ideal and scrubbing and playback is choppy. That shouldn't be an option with that system.

I was happy with version 24.6 - with the issue happening, I though - ok, I do the update to 24.6.1 - but that didn't solved anything.
I need to finish the project until Friday morning and this situation is unfavourable and bad.

J

Jengstern¨

Participating Frequently

Same exact problem. Edited 6 hours yesterday. Autoupdated today and got same problem. Crash within 60 seconds and no error message.

jamieclarke

Community Manager

HI @TheCubeHamster -

We just released an update in beta that is a potential fix for these frame recursion errors. Can you try downloading 25.0.0 build 29 or later and see if that helps your issue? You can find it in the Creative Cloud desktop app in the sidebar labeled beta apps.

Version 25 is part of our next major release so it is not backwards compatible to 24, but it would be good to know if this version helps your issue. Thank You!

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