Skip to main content
Theo Kooijmans
Known Participant
Aug 8, 2024 5:27 AM UTC
Released

P: Crash with CC2024.6 and image.dll (Win 10 pro)

UPDATE: Fixed in Premiere Pro version 25

 

I tested today CC2024.6 but I had to switch back to an earlier version after two crashes within 10 minutes.

 

After installation of CC2024.6 I cleared all mediacache and started to edit with one Sony XAVC MXF file (HD1018050P) from local disk.

One clip with colorcorrection and one overlay track with a titel.

Every time after a few minutes Premiere disappeared without any warning!

This happend during scrubbing.

 

This is my windows log

Naam van toepassing met fout: Adobe Premiere Pro.exe, versie: 24.6.0.86, tijdstempel: 0x66b5188d
Naam van module met fout: ImageRenderer.dll, versie: 24.6.0.86, tijdstempel: 0x66b51347
Uitzonderingscode: 0xc0000409
Foutmarge: 0x00000000001619f9
Id van proces met fout: 0x4464
Starttijd van toepassing met fout: 0x01daf532ff74663f
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Pad naar module met fout: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll

 

system

Win 10 with GTX1060, 32GB ram

Decklink 4K extreme

This topic is closed to new replies. Start a new post to keep the conversation going.

34 replies

jamieclarke
Community Manager
Community Manager
Nov 4, 2024 2:58 PM UTC

Updating Status to Fixed in 25.0

Translate
Participant
Sep 30, 2024 4:20 PM UTC

oh.. yes... ok i have...

 

Translate
Participant
Sep 30, 2024 4:19 PM UTC

nothing...

Translate
jamieclarke
Community Manager
Community Manager
Sep 30, 2024 2:44 PM UTC

Can you look under the all apps tab at the very bottom of the page, there was a bug that we have fixed but you might be running into it.  

It could be that if your computer is a company computer it might be managed by an administrator that is blocking access as well.

Translate
Participant
Sep 30, 2024 2:36 PM UTC

no beta version in france...

Translate
Kevin J. Monahan Jr.
Legend
Sep 23, 2024 10:31 PM UTC

The status of this bug report is updated. OP announces a fix in Beta.

Translate
Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
MyerPj
Community Expert
Community Expert
Sep 23, 2024 9:30 PM UTC

If you select "Beta' in the scrolling options list at the top, Beta is in there like so:

 

Translate
MyerPj
Community Expert
Community Expert
Sep 23, 2024 9:28 PM UTC

It's a seperate iten on the apps screen, look down towards the bottom.

Translate
Participant
Sep 23, 2024 9:22 PM UTC

How do i get that beta version? It doesnt show that version available when I am in adobe creative cloud

 



Translate
MyerPj
Community Expert
Community Expert
Sep 23, 2024 9:03 PM UTC

You might want to also check out the Beta v25, there is a fix in that version.

Translate