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Aiden Soave
Inspiring
March 6, 2024

P: Detailed Report: Premiere Pro 2024 has Some Severe UI Issues

  • March 6, 2024
  • 67 replies
  • 13273 views

First of all, Apologies I recently made a post about this before but i thought it was rushed and i feel i can explain this issue at a lot more detail. As there is multiple issues i shall split this post into several sections (Please Check Last Section For Technical Specifications And Other Notes On My Tests)

 

Premiere Pro 2024 has Some Severe UI Issues. (Beta Included)
READ THIS :
THIS IS A MASTER THREAD FOR THIS ISSUE. WHERE I WILL BE POSTING EVERY SINGLE FINDING I POSSIBLY CAN. IF YOU SEE THIS POST AND ARE SUFFERING FROM THIS ISSUE PLEASE HIT UPVOTE. 

AND COMMENT YOUR PC SPECS AND SPECIFICS ON YOUR EXPERIENCES. EVEN IF YOU HAVE NOTHING TO ADD JUST A COMMENT SAYING THAT YOU ARE EXPERIENCING THIS BUG IS ENOUGH TO PUSH MORE TOWARDS A FIX. IF YOU FIND ANYONE EXPERIENCING THIS BUG ALSO IN ANOTHER FORM PLEASE REDIRECT THEM HERE SO THEY CAN COMMENT AND WE CAN HAVE ONE SPACE FOR THIS ISSUE AND EVERYONE EXPEIRIENCING IT. 
REGULAR UPDATES ON MY FINDINGS ON THIS BUG WILL BE DOCUMENTED HERE ALSO. 

 

 

ISSUE: Timeline Zooming__________________________________

In Premiere The Timeline Can Be Used To Zoom into Specified Areas Of The Timeline For Precise Adjustments. Or Zoomed Out to See More Of The Project Done By Either The Scroll Wheel. Or The Zoom Bar On The Ui Located At The Bottom Of The Timeline Panel

Also Doing This In Premiere 2024 Is No Longer Usable

This Feature Also Drops To 1 Frame Per 3 Seconds. 

 

Unlike Issue One, This Issue DOES subside if the timeline isnt as complex. This includes zooming in

BUT Once The Timeline Is Zoomed Out Fully. And it has to draw ALL the Timeline Items. It Drops To 1 Frame Per 3 minutes.


The Testing Sequence i used had thousands of audio tracks, video tracks and clips and Was Used Across Multiple Versions Of Premiere Pro From 2018 -> 2023 -> Beta

 

NOTE: ON THE TEST PROJECT I ALSO DISABLED EVERYTHING WITHIN THE GEAR ICON OF THE TIMELINE TO MAKE SURE IT WASNT AN ISSUE WITH AUDIO WAVES OR ANOTHER ELEMENT THATS DREW ONTO CLIPS ON THE TIMELINE. AND IT MADE LITTLE TO NO CHANGE WHAT SO EVER TO THE PERFORMANCE OF THIS FEATURE.

Premiere Pro CC 2023 Build 23.2

The Results In This Version Were Perfect. The Zooming On The Timeline Worked and ran at about 10/20 frames Per Second and doesnt slow down REGARDLESS of the audio or video clip quantity
I Would Consider This a Usable Standard For Premiere
This Result Is the Same in my Tests From CC 2018 -> CC 2023 Build 23.2

 

Premiere Pro CC 2023 Build 23.3

Timeline Performance Differs For The First Time Since 2018 Here. Going from 20 Fps on Zooming Out. To 7/10 fps zooming out.
This Is Still Usable BUT WORSE
[i cant seem to find an online backup for the change notes of build 23.3. so i cannot analyse them to see what change could have caused this issue to start.]

 

Premiere Pro CC 2023 Build 23.5

Timeline Performance Becomes What It Is Today.

1 Frame Per 3 Seconds. This Continues To Produce The Same Results If Not Worse Through to The Latest 2024 Build To Even Beta

 

 

TECHNICAL SPECIFICATIONS_______________________________

These Tests Were Done Apon 2 Machines. Both Running FRESH installs Of Windows 11 Pro. With ALL Drivers Up To Date. And Windows Also Up To Date


MACHINE 1 
Processor          : RYZEN 9 5950X (Chipset Drivers Up To Date)
Ram                   : G.SKILL F4-3600C17D-32GTZR 64 GB (16 GB x 4 DUAL CHANNEL) (XMP ENABLED)

Drive 1                : Samsung 980 1 TB NVMe M.2 3500MB/s (MZ-V8V1T0BW) 
Drive 2               : Crucial P5 2TB CT2000P5SSD8 NVMe M.2 3400MB/s
Motherboard    : MSI MPG X570 GAMING EDGE WIFI (BIOS + DRIVERS UP TO DATE)
GPU                   :  PALIT NVIDIA RTX 3080 (Studio Driver : 551.61 AND TESTED 528.49)


MACHINE 2

Processor          : Intel Core i7 8750H (Chipset Drivers Up To Date)
Ram                   :  32gb Ram

Drive 1                : SABRENT M.2 NVMe SSD 2TB 3200 MB/s (SB-RKTQ-2TB)
Motherboard    : N/A (BIOS + DRIVERS UP TO DATE)
GPU                   :  1070 Max-Q (Studio Driver : 551.61)


FIX ATTEMPTS___________________________________________

Monitor : Issue Did Not Fix Using A Non GSYNC Monitor, Or A 60Hz/120hz/144hz/240hz Monitor, nor did anything change on a resolution change from 16:9 or 21:9 even 32:9. the only thing that showed any difference was if the overall screen resolution was smaller. as there was less pixels for the timeline to render. as premiere stopped showing cuts sooner.

Nvidia Control Panel : 

  • Threaded Optimisation : No Change
  • Power Management Mode : No Change
  • Low Latency Mode : No Change

 

Nvidia Drivers :
Alternate Drivers Other Than The Most Recent Studio-551.61 Only Produced Worse Effects.

Mouse Polling Rate:
This DID HELP ALL Versions of Premiere. But The Issue Still Persists Regardless. Just Slighty Faster Across The Board. moving polling rate from 1000 to 125 via the razer synapse app.

GPU SETTINGS : 

  • Hardware-Accelerated GPU Scheduling - No Change
  • Optimised For Windows Games - No Change

 

Windows Startup:
Every Unneeded service was disabled and startup programs were all disabled. i even booted into safe mode to see if the issue persisted and it did.

Premiere Pro Memory:
Set it as low as it could go and as high. and no change was seen

Operating System: 
i havent tested windows 10 for the same effects but my comment on this is, its most likely the same.
i have been told on mac its not an issue. but windows 11 it is. i cannot test as i dont have a mac.

Fresh Installs: 
DDU was used every time to install GPU Drivers
Both Machines Have Been FULLY Reset Twice During These Tests.

Power Plan:
No Change When Changing To ANY Power Plan.

Footage Type:
ProRes422 
Audio Is Uncompressed 32bit 48k

Audio Settings: Setting Input To None Did Nothing.
growing files made no change.

Unsure to whats causing this. but im hoping it can either be patched soon or in some way have a solution so i can get this video to my employer soon... without having to use outdated versions of premiere.
ive attached a video below showing the issues. in comparison to 2022



EDIT:
A fresh windows install with nothing on it other than gpu drivers. chipset drivers and premiere still shows the same results
SO I'VE ATTACHED MY TEST PROJECT. please download premiere 2022 and premiere 2024 with this project and view the differences in timeline performance. the footage will be offline but thats okay as the issue is specific to rendering items on the timeline, NOT the videos themselves

67 replies

Aiden Soave
Inspiring
March 7, 2024

Any Updates on if that Test Project File produces the same effects for others?

also if possible if anyone who has these issues or simular and is just hovering on the thread. can you please click the upvote button so we can maybe get this seen by someone working for adobe ❤️

Aiden Soave
Inspiring
March 6, 2024

Update: 
Reinstalled Fresh Windows
Installed GPU Studio Drivers
Installed AMD Chipset Drivers
Installed Creative Cloud
Installed Premiere Pro CC 2024
Opened The Test Project.

All issues are still present. 
although i am convinced the reason this issue isnt showing up on the end of others is due to the complexity required on the timeline to reproduce this effect. so im attaching my test project file above in the original post.
i recommend installing premiere pro cc 2023 V23.2 and no later.
or Premiere Pro CC 2022

And Comparing it to the latest install of premiere. from fully zoomed out. to slighly zooming in. 
The footage will remain offline and thats okay. as the issue is not a footage based issue. its an actual ui drawing assets apon the timeline issue.

other than that have we came to a conclusion on the viewer scale controls being a universal issue that is a real dev bug?

MyerPj
Community Expert
Community Expert
March 6, 2024

I had a problem once, (not related here), but I did and suggest you do the clean Windows install and  then PP only, and give that a try. The time I had the issue, I got past the initial problem with just Windows and that. Then adding other software, and would test after each one and it kept going like that, and I was about to give up on the testing, but fortunately I tested right after installing the printer drivers, and boom! There it was. Turns out there was a bug in one of them and rolling back on that solved the problem. 

 

So, if Windows and just PP (creative cloud has to be installed) works, then add things one by one to get up to your build, and test in between. But I'd appreciate to find the cause or for this to be fixed.

Aiden Soave
Inspiring
March 6, 2024

the issue didnt appear unless as seen in the video. i went ahead and copied the audio down once or twice to add more complexity to the timeline. then zoom all the way out. its like theres a limit on how many assets can be drawn on screen at one point. 

try opening up the project again. and putting a few thousand individual audios down lasting a few seconds. and zoom out. this lags in 2024 but doesnt in 2023.

i understand most test projects wouldnt always reproduce the same effects which is why i made the test seen in the example 10x more complex with copy and pastes than it needed to be

im 99% sure if you did that. it would react the same

MyerPj
Community Expert
Community Expert
March 6, 2024

Yes, I can confirm when clicking and draging in the Program monitor, I get the jumpy motion seen at the end of the OP's video. This with scaling, position and  rotation. This with a UHD clip, same clip with a HD Cineform Proxy, and also a 720x480 avi. Even dragging around a PSD.

 

However I don't see the problem when using the default transform controls in the ECP. In addition my timelines seem to scroll OK.

Win 23H2, PP 24.2.1

Aiden Soave
Inspiring
March 6, 2024

i feel like i just checked my university teachers notes on my work after being praised for it haha! 
hope this can be sorted soon. i'm resetting my pc once more and installing absolutely nothing to see if it still performs the same.
hopefully ill be able to dive deeper into if windows 11 versions have an effect on this or not

R Neil Haugen
Legend
March 6, 2024

Thanks for that beautifully laid out, detailed post! An amazing listing of issues with specifics for replication, along with complete details on hardware. Just ... wow.

 

@Trent Happel @WesHowellPPro @mattchristensen  ... I think this is for you folks on staff.

Everyone's mileage always varies ...