P: DJI HEVC 10-bit 4:2:0 footage will play in preview window but not in sequence.

Hi all, back again with an update! I’ve got good news, this issue has been fixed in Beta 27.0 Build 44, and then later, will release in an upcoming version. If you would like to give that a test in the meantime while you wait on the release, do let us know if you still encounter any issues. 

If you do, please let us know the version & build of Premiere you’re in and basics about your specs like if Mac and what macOS currently or if PC, win11/10 and what driver version and build, and we’ll go from there.

Thanks again for reporting on this issue and helping others!
Katie

​@andewms1967 Apologies for the long delay for a response, but we’ve identified and are investigating this issue from another main post. I’ll be merging this post on there as well so you can be updated shortly.

Thank you!
Katie

Hi all, just an update to let you know I’m merging this post with the main thread made about this DJI HEVC issue. Nothing will be lost! Stay tuned shortly for an update, as well.

Thanks!
Katie

This here problem is getting worse.  Adobe..folks...ya need to resolve this issue.  It's bad bad.  Like silly bad. Silly in a bad way.  The new update 26.5 made it worse. 

Hi ​@Bclarkified 

Thanks for stopping by the Premiere forums! We are aware of this issue, and there has been a bug ticket filed. 

Some workarounds in the past included enabling High Quality Playback on Program Monitor settings or rendering in to out.

I think you may have seen this other DJI HEVC post -

May we get some more details from you to add to the bug report? Details like if Mac (and what macOS) or PC (whether Windows 11/10, plus what driver version & build), what version & build of Premiere are you using, how’s your media stored (NAS/External) with our bug report details.

I saw you mention “since v26.3”, does that mean you’re currently using v26.3.2?

What about v27.0 Beta, does it also experience the same issue?

How about if you load that same footage into a new project?

If you’re able to capture us a screen recording of it doing this, that would be very helpful.

Hope to help!
Katie

Hi,

MacOS Tahoe 26.5.2 but the error occurred on the version before.

1 - Did that and it didnt help.

2 - I noticed on 26.3 but I needed to go back to the last 25.x

3 - Yes, didnt work

4 - It freezes on the first frame and when I stop playing it updates to the stop-frame

Hi ​@Magnus Bylund 

Thanks for stopping by the Premiere forums and including the media properties and issue you’re having in Premiere 26.X on your Mac apple Silicon (what MacOS? out of curiosity)

1) Try refreshing your login to Creative Cloud, as there could be a sync error with it installing the codec that requires a full log-out and re-authentication and ensure it has permissions. And if needed, there is this Adobe Creative Cloud cleaner that may help.

2) May we ask which specific version and build you’re having this happen in, is it v26.3? 

3) Have you tried disabling the option under Premiere > Settings > Media and toggle off the ‘enable hardware accelerated decoding’? Let it restart then try playback again.

4) Wondering if it’s freezing right away or if there any effects applied? What happens if you transcode it?

Sorry for any frustrations, and hope to help!
Katie

DJI Air 2S footage recorded in D-Log (HEVC/H.265, 10-bit, 5472×3078, 25 fps) does not play correctly in Premiere Pro 26.x.

 Timecode advances normally, but the displayed frame remains frozen until playback is paused. The same media plays smoothly in QuickTime. The issue occurs in a clean Premiere project and persists even at 1/16 playback resolution. Rolling back to Premiere Pro 26.0.0 restores full-resolution playback with the same media.