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Known Participant
February 27, 2024

P: Frame substitution attempt aborting error - .MXF Files Fixed in version 25

  • February 27, 2024
  • 110 replies
  • 48109 views

UPDATE 10-14-24:  

MXF file frame substitution errors has been fixed in version 25 of Premiere Pro 

 

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I've seen a number of posts about this, and am now running into the problem myself. Although there are a few differences I'd like to share that I'm hoping may shed more light on what appears to be a longstanding issue.

 

Specs: M3 Max Macbook Pro (64GB RAM), Sonoma 14.3.1, Premiere Pro 24.1.0

 

The .MXF files were shot XAVC-I from the Sony FX6 shot on a V90 card. I copied the entire memory card structure to my internal drive, and imported the clips using the media browser. The clips are 59.94 fps and 23.976 fps on a 23.976 timeline.

 

As I perform regular editing tasks (slowing 59.94 clips to 40%, adding clips to timeline, scrolling through), I get these error messages.

 

BUT, here's the kicker: I'm not actually seeing dropped frames yet. For one of the clips I received the error on, I decided to go to the source window and scroll through frame by frame. I didn't see any black frames, but scrolling through did create 9 new error messages at different frames.

 

Aside from the error popups being annoying, this is a project that many people are depending on. If these dropped frames actually do end up showing, I'll be in a bad spot. It seems as though with every new project, I have to factor in at least a day to deal with errors or bugs in Premiere. I shouldn't have to be constantly fighting with the tools that allow me to do my job. Moreover, the C70 and FX6 both shoot in .MXF and are fixtures of video production. Frankly, I'm taken aback that there hasn't been more meaningful support from Adobe on this.

 

I'm currently creating ProRes Proxies to see if that may solve the issue, but I'm concerned that this will only solve the problem in editing, and the error (dropped frames) may show up once exported.

 

Does anyone have thoughts on why this may be happening? Is it time to switch to Resolve like everyone seems to be saying, or could this be a workflow issue on my end?

 

Many thanks!

110 replies

Participant
September 11, 2024

We have a lot of issues with these errors.

We have a lot the retrieval errors and in later 24x version there are glitches in the exports (and than later in the timeline). Tried a lot, beta also does not work, but nothing will work and seems it's an erorr in the software and how it handles Long Gop video like Sony XAVC-L.  I don't think the video card is a thing as we have these issues with a RTX 3060 but also a Quadro 4000.

Rolling back to a year old version 23 is the only solution it seems to have no errors or glitches. Though it's not really a solution as we also want the new features. 

I think it's really strange how this was not seen before releasing. 

jamieclarke
Community Manager
Community Manager
September 6, 2024

Hi @Jan Osfield @AnthonyAS - There was a problem with the beta build 44 that rolled out we are sorry about that, we have since updated and fixed the crash.  You can now download 25.1 beta from the Creative Cloud app.  You can find Premiere in the All Apps section at the very bottom of the page.

Participating Frequently
September 6, 2024
25.1 is running smoothly. Thank Jeebus.

Sent from my phone, but don’t be afraid to call me out on typos.
Participating Frequently
September 5, 2024

i can only install beta 24.6 but i have : "this project was saved in a newer version of adobe premiere pro (beta) and cannot be opened in this version.... "

Participating Frequently
September 5, 2024

where ? how do i do that please ?? 

Known Participant
September 5, 2024

 Thankyou. I have checked all the latest Beta updates.

I have the latest build of my driver NVidia Geforce RTX4070Ti - 560.81

Known Participant
September 5, 2024

Jamie - the fact is that none of your suggestions have worked.Very disappointing.

The only thing that has worked is uninstalling Premiere and rolling back to version 23.9.

 

None of the Beta versions solved the problem. In fact they created more & program crashed.

Known Participant
September 5, 2024

Thankyou for that!

After days of stuffing around and prmiere crahsing wiht al the Beta versions - I took your suggestion and rolled back to version 23.9.

It works!!!

jamieclarke
Community Manager
Community Manager
September 4, 2024

Hi @AnthonyAS - Build 43 should be available in the CCD app.

Inspiring
September 4, 2024

The problem with this suggestion is I have the same problems on an AMD-based Intel Mac.

Inspiring
September 4, 2024

Check and see if the problems go away when you select software decoding in preferences for timeline playback. Your system is probably powerful enough to decode MXF on the fly using software. If you see improvement the most likely problem is the NVidia driver not playing well with Adobe. It's been a long time since I was on a PC but there used to be advanced settings in the NVidia driver specifically for NLEs and their also used to be a specific driver (not the Studio driver). Perhaps check the driver release notes? Just suggestions to try - understand your frustration.