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P: Frame substitution attempt aborting error - .MXF Files Fixed in version 25

Forum|Forum|1 year ago
February 27, 2024
110 replies
47867 views

UPDATE 10-14-24:

MXF file frame substitution errors has been fixed in version 25 of Premiere Pro

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I've seen a number of posts about this, and am now running into the problem myself. Although there are a few differences I'd like to share that I'm hoping may shed more light on what appears to be a longstanding issue.

Specs: M3 Max Macbook Pro (64GB RAM), Sonoma 14.3.1, Premiere Pro 24.1.0

The .MXF files were shot XAVC-I from the Sony FX6 shot on a V90 card. I copied the entire memory card structure to my internal drive, and imported the clips using the media browser. The clips are 59.94 fps and 23.976 fps on a 23.976 timeline.

As I perform regular editing tasks (slowing 59.94 clips to 40%, adding clips to timeline, scrolling through), I get these error messages.

BUT, here's the kicker: I'm not actually seeing dropped frames yet. For one of the clips I received the error on, I decided to go to the source window and scroll through frame by frame. I didn't see any black frames, but scrolling through did create 9 new error messages at different frames.

Aside from the error popups being annoying, this is a project that many people are depending on. If these dropped frames actually do end up showing, I'll be in a bad spot. It seems as though with every new project, I have to factor in at least a day to deal with errors or bugs in Premiere. I shouldn't have to be constantly fighting with the tools that allow me to do my job. Moreover, the C70 and FX6 both shoot in .MXF and are fixtures of video production. Frankly, I'm taken aback that there hasn't been more meaningful support from Adobe on this.

I'm currently creating ProRes Proxies to see if that may solve the issue, but I'm concerned that this will only solve the problem in editing, and the error (dropped frames) may show up once exported.

Does anyone have thoughts on why this may be happening? Is it time to switch to Resolve like everyone seems to be saying, or could this be a workflow issue on my end?

Many thanks!

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J

Jan Osfield

Known Participant

Thanks for that.

I'll try it.

I just fired up my old computer and with current version of Prmeiere pro 24 and there was NO trouble with files!

Go figure!

I got a new PC with much higher specs so it could cope wiht a large video project I am about to commence.

The old one is very slow:

Old PC

Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz

Gigabyte - GA-Z390 AORUS PRO WIFI

32.0 GB RAM

MSI - GEFORCE GTX 1060 6GT OCV2

PRIMARY C DRIVE: Samsung 840 EVO 500gb

New one:

Asus ProArt Z790 Creator - DDR5 (Thunderbolt 4)

Intel Core i9-14900K | 6.0 GHz | 24 Cores 32 Threads

Asus RTX 4070TI ProArt OC 16GB (using Studio Driver)

64GB Crucial 4800MHz DDR5 Ram (2x32GB)

So is that a clue ADOBE????

I want and need to sue my new sytem.

T

Television Photog

Known Participant

@Jan Osfield for what it is worth I rolled back to the last version of version 23 that you can download and it has been smooth in terms of dealing with my Sony XDCam MXF media. 24 is a hot mess, and being on daily deadlines with news I just don't have enough confidence in a beta version to make deadline so I haven't put that through its paces (though just running media through a timeline to export as one big MP4 stringout through media encoder has been succesful a few times, I just haven't done any true editing on the beta yet)

J

Jan Osfield

Known Participant

Nothing suggested has worked. Have downloaded the latest Beta Version 25.0.0.044 (2024 -09 -3) and also the Media Encoder.

I have deleted projects and started afresh. Cleared media cache.

Exactly the same MXF files issues. Frame recursion errors. Stuttering files. Etc Cannot proceed witt my project.

All are perfect in Da Vinci Resolve (whihc i have downlaoded out of frustration) and play perfectly.

J

JOHN MONDO

Inspiring

Ignore that - it is not a beta specific issue. The beta will always tell you the version in "about Premiere Pro". Best way to check if you're on the latest version is to go to the Creative Cloud updates page and see if there is a beta update. Please also check and post your video driver version if you're on a PC. While I understand it's frustrating all these things help to troubleshoot. OS version, hardware, video driver, media type (be specific) and even posting an example project. FWIW I have seen projects that are problematic and copying all your sequences into a brand new project has resolved some issues. Not saying it will work but may be worth a try as I note a lot of these problem projects seem to involve years of work.

jamieclarke

Community Manager

Hi @Jan Osfield - Can you let us know what build you are testing? You can find it in the About Premiere. Do you have any plugins installed? Have you tried holding down "SHIFT" while opening premiere and then select the checkbox "reset media cache".

freds1960

Participant

I was using 25.0 (beta) and it was whatever build your thread from Aug 20
suggested. It doesn't show a build number in the info.
I also had to use the beta for AE and ME since they current versions would
operate with PR25 Beta.
I reset the media cache.
I have The Masker installed but don't use it - and it is for audio which
has been fine.

Fred

J

Jan Osfield

Known Participant

Sorry Jamie. But exactly saem problems wiht the 25.0 Beta version. Stuttering frames.

Multiple dropped frames and frame substitution aborted.

Sony MXF files stuttering, multiple dropped frames. Hopeless!!

H.264/MPEG-4 AVC Long GOP High Profile 4:2:0 Unconstrained Coding.

This is the case for my 6 years of Sony MXF files Im working with for this improtant project.

Never had trouble before and all files play perfectly on VLC player.

Hopeless and VERY frutrating. Cant do my project at all!

jamieclarke

Community Manager

Hi @ghuff - I'm not understanding your post, are you saying that you are still receiving frame recursion errors in beta 25? What build are you working on? Can you provide a screen recording of the issue you are seeing?

jamieclarke

Community Manager

Hi @Jan Osfield - please check pinned post. We have made some updates in version 25 beta that addresses your issue.

J

Jan Osfield

Known Participant

Im having same problem. Brand new computer set up.

Asus ProArt Z790 Creator - DDR5 (Thunderbolt 4)

Intel Core i9-14900K | 6.0 GHz | 24 Cores 32 Threads

Asus RTX 4070TI ProArt OC 16GB (using Studio Driver)

64GB Crucial 4800MHz DDR5 Ram (2x32GB)

1TB Gen4 Samsung 990 PRO M.2. NVME

2TB Gen4 Kingston KC3000 M.2. NVME

8TB Seagate Ironwolf 7200RPM 3.5

Latest Premiere Pro 24.6.1

Sony MXF files stuttering, multiple dropped frames. Hopeless!!

H.264/MPEG-4 AVC Long GOP High Profile 4:2:0 Unconstrained Coding

Totally unable to work on my project

G

ghuff

Inspiring

I downloaded the v25 beta and mxf files do play now.

To clarify, the issue is not that MXF files don't play, it's that there are constant "Frame Recursion" errors with black frames inserted randomly throughout and poor playback performance due to this (i.e. clips taking 2-3 seconds to start playing on the timeline, even 50Mbps 1080p files on beefed out Macs).

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