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eegriff
Participant
June 27, 2024

P: Glitchy Video in Timeline

  • June 27, 2024
  • 103 replies
  • 28507 views

After I upgraded to 24.4 several days ago, I can no longer edit MXF video files. The video in the timeline is glitchy, with pixelated blocks displayed whenever something moves in the scene. The glitches are exported in the final render, so it’s not a temporary or display-only issue. (If I render the MXF to MP4 with HandBreak, there are no glitches in the output, so I think the MXF container is OK.) My camera is unchanged and I’ve used this workflow hundreds of times. I went back to an editing session from before the 24.5 upgrade and all is fine–no glitches. I cleared the cache, rebooted my Mac, checked the sequence settings, but nothing helps.

103 replies

Participating Frequently
November 20, 2024

Turns out this is happening whenever I disable proxies. However this wasn't an issue literally a week ago for me when I was exporting as I never messed around with this feature. I really don't want to use my proxies in the final product so if there's a solution please help!

 

Participating Frequently
November 20, 2024

I tried reverting my drivers to an older version and that did not fix it either sadly. It's frustrating since these issues were not a thing for me a week ago with the same exact footage.

Participating Frequently
November 19, 2024

I'm having the same issues that many people have described in this thread, and I've been refreshing this page every day, alongside this thread since August to see if any new troubleshooting tips have worked (The latter of which has been marked as solved). Unfortunately, I am still running into issues!

 

I've been operating on Premiere V24.6.3 for the longest time, and have reluctantly updated to V25 in hopes that there are improvements to this issue.

 

The Problem:

.MXF files create glitchy timelines, and more importantly, glitchy exports - particularly when exporting from Media Encoder. The glitches tend to appear when there are cuts between 2 shots, but its hard to predict a pattern behaviour for when this might occur.

 

Here's what feels like the most stable workaround for now:

  • Turn off H264/HEVC hardware acceleration in [Preferences > Media]
  • Render out proxies for every asset - and never turn off the proxy toggle
  • Once proxies are rendered out, delete all media cache files in [Preferences > Media Cache > Delete..]
  • Again, never turn off the proxy toggle throughout the edit - if you do, delete all media cache files again!
  • Export ONLY within Premiere's native exporter, never with Media Encoder

 

Obviously this is quite frustrating - particularly the fact that Media Encoder is innaccessible to my daily workflow! I deliver tonnes of social media clips each day, all in square, vert, portrait and landscape - and watching the same clip in all 4 formats to keep an eye out for glitches gets quite tiring.

 

Stuff I've tried that hasn't worked:

The timeline glitch is annoying, but manageble for now.

So here are things I've tried in order to mitigate the export problems when exporting from Media Encoder.

  • Export with ProRes, H.264 or DNxHR MXF OP1a formats
  • Toggling Media Encoder's Renderer from CUDA renderer to Software Renderer
  • One forum post suggested to insert a black Matte in Track 1 of the timeline before exporting
  • The issue occurs regardless of whether the timeline cuts from Track 1 to Track 2, or if it cuts from Track 1 to Track 1
  • Enabling/Disabling the following sequence settings: [Max Bit Depth],[Max Render Quality],[Composite in Linear Color]
  • Enabling/Disable the following export settings: [Use Max Render Quality],[[Render at Max Depth],[Use Previews]
  • For the above, [Use Previews] was attempted with Previews rendered out in the timeline as ProRes 422 LT

 

Tech stuff listed below:

 

My PC Specs:

OS: Windows 10 Home 64-Bit (10.0, Build 19045)

Processor: 12th Gen Intel Core i9-12900k (24 CPUs) 3.2GHz

Memory: 64gb DDR5 @ 5200 MHz

Display: NVIDIA GeForce RTX 3070 Ti

 

Media File Properties (with file path redacted):

Type: MXF 
File Size: 204.23 MB
Image Size: 1920 x 1080
Frame Rate: 50.00
Source Audio Format: 48000 Hz - 24-bit - 4 Channels
Project Audio Format: 48000 Hz - 32 bit floating point - 4 Channels
Total Duration: 00:00:33:06
Pixel Aspect Ratio: 1.0
Alpha: None
Color Space: Rec. 709
Color Space Override: Off
Input LUT: None

MXF File details:
Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal)
File generated by: Sony, Mem  (2.00)
AVC Long GOP High 4:2:2 Profile 10-bit Unconstrained Coding
Bitstream Format: Sony
Class 50
Gamma: S-Gamut/S-Log2

And finally, for visual reference of the export glitch:

That's all I have to share for now. Hopefully the workaround I listed above gets a few people out of hot water. But this is just a bandaid fix. I really need this problem resolved, so if there's anything more I can provide the Adobe staff, please let me know.

 

Participating Frequently
November 18, 2024

 

When the video is played normally on my computer it does NOT look pixely/distorted/gross. but when I replay it and/or export it on premiere it looks more like the screenshot. Can I get any help with this? I'll post how it looks normally

 

jamieclarke
Community Manager
Community Manager
November 19, 2024

Hi @dusttin277423553483 -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.  Please see, How do I write a bug report?

 

Can you try going to your preferences under Media and deselect the checkboxes that say Hardware acceleration, then restart Premiere and let us know if that helps your issue?



Sorry for the frustration.

Participant
November 18, 2024

Hi @jamieclarke

 

Here is a link to the media file properties of the raw footage and of the exported video: https://f.io/LifNFgWQ

 

Let me know if this helps

Participant
November 18, 2024

For about half a year now, my team and I have encountered this glitch across all 8 computers in our office.

 

In certain video exports, and sometimes even in the Program Monitor in Premiere Pro itself, there are visual glitches which sometimes flash up throughout the video. I have attached a clip of how this tends to look when it occurs.

 

It doesn't always happen, but does seem to happen mostly in longer videos or videos with Nests or Multicams.

 

Some of our PCs are operating Windows 11 while others are operating Windows 10. The same glitch occurs across both versions of Windows. We have also tried updating all of our Nvidia drivers and have not found this to stop the issue occurring.

 

We are currently working on version 25.0.0 of Premiere, but have been having this issue since probably about version 24.3 or so. Previously, when we had this issue in Premiere 2024, we would export all of our videos on my colleague's computer which stayed on version 24.2.1, and have never had this glitch occur on that version of Premiere. It only happens on versions later than this. Obviously now that we've all updated to the 2025 version, we can no longer use this solution as we cannot open 2025 projects in a 2024 version of Premiere.

 

We really need help figuring out what's causing this problem and how to avoid it, as it is getting in the way of our work, and nothing we have been able to find online has worked. Any help would be appreciated!

jamieclarke
Community Manager
Community Manager
November 18, 2024

Hi @Aaron29726166whtz - This is an ongoing issue we are looking into.  Can you provide a screenshot of your media file properties?

 

Also, If you go to Settings > Media > and at the bottom there is a checkbox labeled "Enable Hardware Accelerated Decoding" make sure this box is unchecked then close Premiere Pro and relaunch this should clear the glitches.

Participant
November 15, 2024

mxf files sometimes get like in attached picture with all versions after 24.3, i tried on different computers, i'm really tired

Averdahl
Community Expert
Community Expert
November 15, 2024

@han_6413 This has been fixed in Premiere Pro 25.0, you can upgrade and test. 🙂

 

quote

mxf files sometimes get like in attached picture with all versions after 24.3, i tried on different computers, i'm really tired


By @han_6413
Fleur98C
Participant
December 10, 2024

Nope still there

doobysquish
Known Participant
November 13, 2024

This is still happening. Come on, Adobe. Are you kidding me? 

Inspiring
November 4, 2024

Adobe, is there something we as users can do to help the team solve this issue?
We all have companies and need this to be fixed asap. So if we can help... here we are...

Inspiring
November 1, 2024

I removed this post. Because my idea was not true. 
Glitches all over the FX6 footage still...