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A
AL-Shami
Participant
May 24, 2025

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

  • May 24, 2025
  • 302 replies
  • 36371 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

 

Bug Report Details:

  • Product(s) Affected:

    • Adobe Premiere Pro (25.2)

  • Operating System: Windows 11 Pro

  • GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

  • GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.


Project & Export Settings (Typical Scenario):

  • Source Footage: H.265

  • Sequence Resolution: 1080p

  • Sequence Duration: Approximately 40 minutes

  • Effects Used: Minimal (no heavy effects or LUTs)

  • Preview Rendering: Not used

  • Export Format: H.264

  • Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

  • Encoding: Hardware Encoding

 

Steps to Reproduce:

  1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
  2. Go to File > Export > Media.
  3. Set Export Format to H.264.
  4. Ensure "Performance" is set to "Hardware Encoding."
  5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
  6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).


Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

 

Additional Notes:

  • The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

  • Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

 

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

    302 replies

    Show previous replies
    V
    Vlad Z
    Participant
    August 2, 2025

    I'm still reproducing it with my RTX 5090 after updating to 580.88.

    승
    승남34030565mflt
    Known Participant
    August 2, 2025

    딴거 모르겠고 프리미어프로 25 버전 RTX 5000번대 내보내기 멈춤이거 빨리 조치 바람.

    그래픽 카드회사가 문제인지 어도비가 문제인지 모르겠는데 

    빨리 후속 조치 바람 

    안하면 진짜 큰일 생긴다!

     

    14700K 윈도우11 128기가램

    아수스 5070 그래픽카드 사용

    R Neil Haugen
    R Neil Haugen
    Legend
    August 2, 2025

    This is a right mess, but it's across at least several of the video post production apps. I work in Resolve daily also, and many R users with 50 series cards are also having issues.

     

    So it's something that may require some changes on the part of the apps, but also something is off in the cards themselves. Which will require Nvidia to do something more than they have.

     

    Going back to a 40 series card is about the only "fix" at this time that I've seen actually work.

    Everyone's mileage always varies ...
    NVManuel
    NVManuel
    Participant
    August 1, 2025

    Were you able to reproduce this with driver 580.88 or are you basing this on the release notes?

    Regards, Manuel NVIDIA Forums Rep
    T
    Tsimdux
    Participating Frequently
    August 1, 2025

    The newest Nvidia drivers (580.88) do NOT fix the issue, in case anyone was curious 

    ThioJoe
    Community Expert
    ThioJoeCommunity Expert
    Community Expert
    July 31, 2025

    I've had this issue with my 5090 FE as well. Media Encoder freezes then often times I can't end the process and have to reboot completely.

     

    The workaround I've found to work (that doesn't require messing with my presets), is:

    1. In Media Encoder go to Edit > Preferences > Media

    2. Uncheck "H264/HEVC hardware accelerated decoding" and "H264/HEVC hardware encoding".

    (It's possible it's only necessary to uncheck one or the other but I just unchecked both)

     

    Obviously rendering takes longer but at least I know it works. It basically forces software rendering I think.

     

    I'll also point out that the above will work even if I still have the Preferences > General  > "video rendering" option set to GPU Acceleration. So you don't need to switch that to software rendering. It also works even though the encoding preset I use is set to "Hardware Encoding", so I can keep using the one I usually do (it seems to automatically switch to software encoding when it goes to Media Encoder from Premiere).

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      July 31, 2025

      Thanks for the update @Leo Becker BR 

      L
      Leo Becker BR
      Participating Frequently
      July 31, 2025

      I tested exporting in several other formats, and it froze in all cases. The only way to export would be using the CPU. I did all the processes everyone mentioned here, and I'm an advanced user, I know exactly the bottlenecks and how to solve them, but nothing worked. Today a Beta update was released, I thought it might fix this, but not yet.

        MyerPj
        Community Expert
        MyerPjCommunity Expert
        Community Expert
        July 30, 2025

        Yes, it is a bummer. However, I'm unclear if the problem exists on h.264/5 export only? Can an export be done successfully to say ProRes LT (or Proxy) or such. Then an h.264 from that, even using something like Shutter Encoder for the ProRes -> h.264.

        L
        Leo Becker BR
        Participating Frequently
        July 30, 2025

        I tested with DaVinci Resolve and was able to export smoothly, without freezing. I just exported a 4K 60fps video over two hours long, and it ran perfectly on the GPU. That was the reason I needed to switch to it for good.

        R Neil Haugen
        R Neil Haugen
        Legend
        July 30, 2025

        Yes, there's major problems with most all 5060/70/80/90 cards, but not just with Adobe apps ... with all the pro video apps.

         

        Some cards work, but many don't. Many of the over-clocked ones from the maker have issues, but some others also. So it's unfortunate you got that card at this time. Sadly.

         

        Very frustrating. It's been going on over a month, and Nvidia still doesn't have a fix.

        Everyone's mileage always varies ...
        Show more replies
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