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Participant
May 24, 2025

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

  • May 24, 2025
  • 302 replies
  • 36371 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

 

Bug Report Details:

  • Product(s) Affected:

    • Adobe Premiere Pro (25.2)

  • Operating System: Windows 11 Pro

  • GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

  • GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.


Project & Export Settings (Typical Scenario):

  • Source Footage: H.265

  • Sequence Resolution: 1080p

  • Sequence Duration: Approximately 40 minutes

  • Effects Used: Minimal (no heavy effects or LUTs)

  • Preview Rendering: Not used

  • Export Format: H.264

  • Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

  • Encoding: Hardware Encoding

 

Steps to Reproduce:

  1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
  2. Go to File > Export > Media.
  3. Set Export Format to H.264.
  4. Ensure "Performance" is set to "Hardware Encoding."
  5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
  6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).


Expected Result:

The export completes successfully(New RTX 5000 series now support 4:2:2 10bit H.265 natively)

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

 

Additional Notes:

  • The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

  • Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

 

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

302 replies

Participating Frequently
July 30, 2025

I’m having the same problem. I recently purchased an RTX5090, and I can't render videos using the GPU — it progresses to a certain point, then freezes, and I have to restart everything. I disabled GPU rendering and am using the CPU for now until I find a solution. I’ve updated everything, tried all possibilities, and nothing works, it’s definitely a problem.

Participating Frequently
July 29, 2025

So aggressive for no reason lol. That's why I sent my card to get fixed... 

Participant
July 29, 2025

Stop fooling yourself and open your eyes — this is clearly a broken GPU, not some minor bug. The RTX 50 series is a complete mess for video editing, and it’s screwing over tons of users who bought it expecting reliable performance. It's been over two damn months, and neither Adobe nor NVIDIA has had the guts to say a single word — that silence says it all: they messed up big time.

There’s no magic fix coming. Stop waiting like a fool. Return the card. I don’t care if it’s been weeks or months — as long as it’s under warranty, send it back. Selling this kind of unstable hardware without warning is a joke. The RTX 50 series is a disaster for video work, and pretending otherwise is just lying to yourself.

Participating Frequently
July 29, 2025

@FlyingFourFun Yes, I installed that Windows update three days ago and it didn't help. There has been no change.

FlyingFourFun
Inspiring
July 28, 2025

Microsoft seems to have put out a statement related to the May updates for stability:

Microsoft confirms Windows 11 24H2 stability issues, affecting games, tests performance fixes

 

some potentialy relevent text:

“This update addresses an issue observed in rare cases after installing the May 2025 security update and subsequent updates, causing devices to experience stability issues,” Microsoft noted in the document first spotted by Windows Latest.

It is worth noting that Microsoft won’t tell us what really caused performance issues, but if you were affected, your device would have become unresponsive and stopped responding in some cases. "

 

 

“Some devices became unresponsive and stopped responding in specific scenarios,” Microsoft added."

 

Microsoft is testing the fix for stability issues in Windows 11 KB5062660, which, as I noted above, is an optional release. This means the patch is not downloaded automatically, but you’ll get these fixes when Microsoft releases Windows 11’s August 2025 Patch Tuesday update on August 12, 2025."

 

Looks like the preview releases were available a few days,  maybe check your windows update history to see if this update was already applied, mine has been:

FlyingFourFun
Inspiring
July 28, 2025

@Tsimdux well that confirms its probably not over clocking.  I really wish I had a 5090 FE to test with right now...  I have time as I'm between projects, so it would be ideal.

Participating Frequently
July 28, 2025

@FlyingFourFun I have a 5090 FE and have all of these problems.

Participant
July 28, 2025

I have a 5090 and tried all of these steps. I uninstalled all my drivers and did a fresh install of the Studio Drivers. Then my export froze about 30 seconds into exporting. Then the only way I can get Premiere Pro to close is to restart my PC. So This doesn't work. 

FlyingFourFun
Inspiring
July 28, 2025

There are faulty GPU' chips that nvidia has managfcatured,  but there is also a good chance that these 3rd party boards are building thiers differently and thus seeign different issues.  Power management on the board is the most likly, especialy these overclock versions of the cards.   If someone has one of these cards with issues, I wonder if they can try turning down the clock and memory speeds of them to factory OEM standard and see if there are any issues.    Does anyone with a founders edition card have any of these issues would be a good data point.

Participant
July 28, 2025

Hello There all.

I had similar issues with adobe softwares with my new PC that have the RTX 5070. 
I even had a much worse problem with audition, sepcificially the effect: Noise reduction (process) ! 
using that effect triggers chain of sluggihness and eventually caused my whole pc to have either white or black screen along with a weird peep sound. 

After spening hours and hours trying to fix it , I found the soloution with the help of Nivida help centre. 
I used a tool they provided called  "NVIDIA Cleanup Tool" which removes the driver completly from your device and then install the recent Studio  graphics driver. 

Please follow the steps in the attached screen shot of the email that i got from NVIDIA to do this process. 
I wish this will solve your problems too !