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AL-Shami
Participant
May 24, 2025

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

  • May 24, 2025
  • 302 replies
  • 36371 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

 

Bug Report Details:

  • Product(s) Affected:

    • Adobe Premiere Pro (25.2)

  • Operating System: Windows 11 Pro

  • GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

  • GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.


Project & Export Settings (Typical Scenario):

  • Source Footage: H.265

  • Sequence Resolution: 1080p

  • Sequence Duration: Approximately 40 minutes

  • Effects Used: Minimal (no heavy effects or LUTs)

  • Preview Rendering: Not used

  • Export Format: H.264

  • Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

  • Encoding: Hardware Encoding

 

Steps to Reproduce:

  1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
  2. Go to File > Export > Media.
  3. Set Export Format to H.264.
  4. Ensure "Performance" is set to "Hardware Encoding."
  5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
  6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).


Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

 

Additional Notes:

  • The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

  • Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

 

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

    302 replies

    Show previous replies
    danm32376722
    danm32376722
    Known Participant
    July 28, 2025

    Mine was the Zotac 5090 that didn't work. Interesting how some work and some don't.

    C
    Cameron39026970w4qk
    Participating Frequently
    July 27, 2025

    Hello all! I decided to be the guinea pig and purchase another 50 series graphics card from my local Best Buy. The orignal card that I had that was not working was the Gigabyte 5090 ICE. This second card is the Gigabyte 5080 OC. I hae been using it all afternoon testing it in premiere and media encoder. It has not shown any signs of the freezing and locking up as the 5090 had. I have test 3 different projects and various type of renders, all using Hardware encoder and CUDA rendering. So far so good. This makes me wonder if Nvidia shipped out a large number of faulty cards? If this 5080 continues to work I'll be reachng out to Gigabyte about a fix for it as it is obviously still under warranty. 

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      July 27, 2025

      Well, I wasn't thinking of that way. Just buy one and sell it when you are done. 🙂

      C
      Cameron39026970w4qk
      Participating Frequently
      July 27, 2025

      That's currently what I'm considering. My only worry is returning usually comes with a restocking fee and it's only 30 days...what's the chances this will be fixed in the next 30 days?

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      July 27, 2025

      You can pickup a 4070 for reasonable amount, and sell it when the 5000 series is working for you. It's better than losing your job. 

      R Neil Haugen
      R Neil Haugen
      Legend
      July 27, 2025

      A bunch of colorists i know had to reinstall their 3/4 series GPUs to get working. What a pain.

      Everyone's mileage always varies ...
      C
      Cameron39026970w4qk
      Participating Frequently
      July 27, 2025

      I reached out to Nvidia and they told me to update motherboard bios. I did that and it did not fix the issues. I then reinstalled windows...that also did not fix the issues. I'm going to lose my job because of this...

      T
      Tsimdux
      Participating Frequently
      July 27, 2025

      Nevermind. My three hour export just froze up. Sorry for the false alarm. I really thought this would fix it, but I guess there's something else going on...

      FlyingFourFun
      FlyingFourFun
      Inspiring
      July 27, 2025

      @Tsimdux interesting discovery - lookign forward to seeign how this plays out.  I would like to test it, but I have a 3090 and none of the freezing issues expressed here. 

      T
      Tsimdux
      Participating Frequently
      July 27, 2025

      I THINK I've found the FIX!!!

       

      Solution: 

      1. Open the Registry Editor (press Win+R, type regedit, press Enter).

      2. Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Dwm

      3. Right-click, select New > DWORD (32-bit) Value, and name it: OverlayMinFPS

      4. Set its value to: 0

      5. Open Task Manager, find "Desktop Window Manager," and end task. It restarts automatically.

      6. Reboot your computer for good measure.

       

      This registry tweak targets a problem with how Windows 11's Desktop Window Manager (DWM) interacts with Multiplane Overlay (MPO) when rendering Chromium/Electron-based apps (like Discord) and GPU-accelerated video apps (like Premiere Pro). The issue often results in application freezes, incomplete rendering, or UI elements not updating, especially after alt-tabbing or during certain GPU-heavy tasks. Setting OverlayMinFPS to zero removes the minimum frame rate requirement for assigning DirectX swap chains to overlays, which stabilizes how frames are presented and eliminates the freezing.

       

      I'm currently testing with a few exports in Adobe Media Encoder. I was able to do an effect-heavy export that took an hour and a half with no freeze. I'm about to test a three-hour video export that doesn't have as many effects and so should rely on the GPU hardware encoding more. I've even been alt-tabbing out and using other windows, which would normally guarantee a freeze. Can other people test to see if this works? I'm not sure why this plagues the 50 series cards more than others if this is indeed the issue.

       

      Here's where I found the fix: https://www.reddit.com/r/Windows11/comments/1kgp7ar/cause_and_solution_to_windows_24h2_related/

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