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A
AL-Shami
Participant
May 24, 2025

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

  • May 24, 2025
  • 302 replies
  • 36371 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

 

Bug Report Details:

  • Product(s) Affected:

    • Adobe Premiere Pro (25.2)

  • Operating System: Windows 11 Pro

  • GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

  • GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.


Project & Export Settings (Typical Scenario):

  • Source Footage: H.265

  • Sequence Resolution: 1080p

  • Sequence Duration: Approximately 40 minutes

  • Effects Used: Minimal (no heavy effects or LUTs)

  • Preview Rendering: Not used

  • Export Format: H.264

  • Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

  • Encoding: Hardware Encoding

 

Steps to Reproduce:

  1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
  2. Go to File > Export > Media.
  3. Set Export Format to H.264.
  4. Ensure "Performance" is set to "Hardware Encoding."
  5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
  6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).


Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

 

Additional Notes:

  • The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

  • Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

 

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

    302 replies

    Show previous replies
    T
    toti_8469
    Participant
    October 5, 2025

    The solution is to turn off the accelerated GPU scheduling until they fix it. You will lose frame generation, but exporting will remain normal.

    M
    MeDocs374947182vbx
    Participant
    October 5, 2025

    As previously told, the new Game Ready Driver did not fix the issue for me, here a dump of the failed render after approx. 2h

    https://1drv.ms/u/c/0ec7ae708c2f2e56/Ef_MmvztA1xGmDF-iS_gxbkBHbVnpUTmssV5lDLoewEnHQ?e=hwBGm1

    A
    Amir_Noshad5033
    Participant
    October 4, 2025

    The New Game Ready Drive Not Fix The Issue For Me . (RTX 5070 Windforce)

    R Neil Haugen
    R Neil Haugen
    Legend
    October 2, 2025

    Nearly the entire Nvidia "50" series GPUs have issues, across all video post apps, and the Nvidia rep that came onto this forum back in mid-September said they'd have a Studio driver out on September 30th that would fix things.

     

    They only released a gaming driver, not a Studio one, on the 30th, and it works for at least a few but not nearly all users.

     

    And now they've said the release for the Studio driver to fix the problems will be around October 14, another couple weeks.

    Everyone's mileage always varies ...
    N
    nay27480563dcex
    Participant
    October 2, 2025
    I'm having issues rendering videos, both when exporting through Premiere and through Media Encoder.

    I recently updated my gpu card and now i'm having some trouble when rendering with CUDA in Premiere.
    
The video starts rendering normally, but after a random amount of time, it just stops and freezes the encoding time forever. But see, the program itself doesn't freeze or crash, just the rendering, and the time freezes forever. (I've tried sleeping and letting it rendering to see if it was just taking too long, but it actually freezes the timing and the process.)

    I tried uninstalling premiere, tried using different versions of premiere, tried to update my drivers, tried gaming nvidia and studio driver, and nothing changed.
    Also, I have a little suspicious that it can be either HD or RAM, but I'm not sure. 
    It's a really strange bug, and I don't even know where or what to look for, to fix this problem. 

    My specs - 
    GIGABYTE GeForce RTX 5060 WINDFORCE OC 8G
    AMD Ryzen 5 5600 
    RAM DDR4 32 GB
    HD SATA 6 TOSHIBA 1 TB 
    SSD SATA 6 240 GB




     

    C
    Cunningcory
    Participating Frequently
    October 2, 2025

    Just a heads up to everyone...

     

    Nvidia says the fixes are IN the Game Ready driver and the Studio driver is delayed for other reasons. That means if the Game Ready driver does not fix the issue, then the Studio driver releasing in two weeks also will NOT fix the issue. I would advise everyone to test the Game Ready driver to confirm it isn't a fix so that maybe they can tweak it before the Studio driver releases. I've only tested once so far, but my encoding was successful. It sounds like if I kept testing, however, the issue would come back...

    M
    Martin Bowman
    Participant
    October 2, 2025

    Just to clarify, my previous message was directed at NVIDIA, not Adobe. The fault here lies entirely with NVIDIA.

      M
      Martin Bowman
      Participant
      October 2, 2025

      I can confirm that encoding 4K on an RTX 5060 Ti 16GB with the latest 581.42 Game Ready Driver still crashes every single time, leaving the video file corrupted. This problem has been dragging on for months, and your users are still waiting for a proper fix. Yet you’re more than happy to keep taking people’s money and pushing out 50-series cards while the drivers remain broken. How about focusing on releasing a stable, working driver instead of making loyal customers wait endlessly?

      R Neil Haugen
      R Neil Haugen
      Legend
      October 1, 2025

      Your points are well taken, but one clarification ... this is not an Adobe specific issue. It is happening across all the video post apps. It's Nvidia's mess, totally and completely.

      Everyone's mileage always varies ...
        FlyingFourFun
        FlyingFourFun
        Inspiring
        October 1, 2025

        @pkirst this is really uncomfortable for everyone now that the driver is delayed another 2 weeks, and the game ready driver is already seeing reports of not correcting the issue.  I could have delayed installing the 5090FE I just recieved for 2 more weeks had I know this information.   I have already sold off the 3090 I had - so I am just praying that now the 5090 works well enough.   

         

        If the code is ready, why cant nvidia just realease a hotfix for us?  This would be a welcome move I think by many.  However If the Game Ready driver is said to include the fix, and reports and saying it doesnt fix it - I guess a hot fix may not actualy be available anyway.

         

        I really hope the Nvidia/Adobe team actualy and truly fix this.  It would be nice for some additional transpency on exactly what is, and the manner in which, it is failing so maybe we can find a workaround in the mean time.

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