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A
AL-Shami
Participant
May 24, 2025

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

  • May 24, 2025
  • 302 replies
  • 36371 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

 

Bug Report Details:

  • Product(s) Affected:

    • Adobe Premiere Pro (25.2)

  • Operating System: Windows 11 Pro

  • GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

  • GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.


Project & Export Settings (Typical Scenario):

  • Source Footage: H.265

  • Sequence Resolution: 1080p

  • Sequence Duration: Approximately 40 minutes

  • Effects Used: Minimal (no heavy effects or LUTs)

  • Preview Rendering: Not used

  • Export Format: H.264

  • Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

  • Encoding: Hardware Encoding

 

Steps to Reproduce:

  1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
  2. Go to File > Export > Media.
  3. Set Export Format to H.264.
  4. Ensure "Performance" is set to "Hardware Encoding."
  5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
  6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).


Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

 

Additional Notes:

  • The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

  • Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

 

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

    302 replies

    Show previous replies
    R
    Radman10
    Participant
    October 1, 2025

    Exactly . 

    C
    Chen29275455tonq
    Participant
    October 1, 2025

    Nvidia really screwed up this time. Our media classroom has 32 brand-new computers running Windows 10, and it’s already been 4 months. I contacted the Nvidia distributor, and they agreed that if the driver update on the 30th doesn’t work, we’ll return everything. Now they’ve pushed the date back again to the 14th. They’ve been hiding the truth, including the black screen issues with the 50-series GPUs. It’s obvious these are hardware defects in the GPUs. Meanwhile, Nvidia’s stock price keeps hitting new highs, and the engineers are cashing out and partying instead of doing their jobs properly

     

    [Profanity removed by moderator]

      D
      Daniel31572930sqvu
      Participating Frequently
      October 1, 2025

      A few people above have stated the GRD hasn't fixed the memory leak issue whilst exporting with CUDA renderer so I don't want to waste my time trying it only to roll back again.

       

      Oct 14th? Great. Only another 2 weeks to waste and have to explain to clients, after we were promised for a 30th September fix. I won't hold any hope. Very, very disappointed, Nvidia.

        pkirst
        pkirst
        Participating Frequently
        October 1, 2025

        NVIDIA posted Game Ready Driver, 581.42 yesterday that includes all the required fixes for this issue. It is available here for desktop users : https://www.nvidia.com/en-us/drivers/details/257133/


        Due to a recent plan of release change, we did not post a updated Studio Driver yesterday, the next Studio Driver to now pick up all the required fixes will be on Oct 14th. 

        Please let me know if you have any further questions. 

        D
        Daniel31572930sqvu
        Participating Frequently
        October 1, 2025

        I'm guessing they're fully aware the GPU rendering isn't fixed yet hence why the Studio driver still hasn't been released yet, even after Jamie said it'll be out on the 30th, AM.

         

        Hopefully the wait will be worth it and we'll be able to use our expensive graphics cards we all purchased, some of us, 6 months later.

        H
        Hoczo
        Participant
        October 1, 2025

        @Cunningcory 

        For us, only one render completed successfully on the Game Ready Driver: 581.42 — the subsequent renders kept freezing.

        H
        Hoczo
        Participant
        October 1, 2025

        @FlyingFourFun 

        Game Ready Driver: 581.42 – in the changelog for this NVIDIA driver version, it states that the following issue has been fixed:

        Fixed General Bugs

        Adobe After Effects / Premiere Pro: crash on launch when Smooth Motion is enabled globally [5515256]

        Adobe Premiere Pro: Some system configurations can freeze during export using hardware encoding [5431822]

        When Video Noise Reduction is enabled, the chroma appears grayscale [5401959]

        H
        Harley5E53
        Participating Frequently
        October 1, 2025

        My issue is the DJI 4K footage preview freezes on timeline. The other thread confirmed that this is due to the same NVIDIA driver issue

        C
        Cunningcory
        Participating Frequently
        October 1, 2025

        Using Game Ready Driver 581.42 released September 30th, I was able to export a three hour 4K video in less than 30 minutes without it freezing up (with Hardware Accelerated GPU Scheduling enabled) in Adobe Media Encoder. The issue appears to be fixed, although that's only one test so far. Did the rest of you who were still having problems update to this driver or the older studio driver? The game ready driver released today SEEMS to be working.

          H
          Harley5E53
          Participating Frequently
          September 30, 2025

          Yo @pkirst NVIDIA, it's 9/30 today and we are seeing the new Gaming Driver, but not the Studio Driver. Is your team still working on it?

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