Participant

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

Forum|Forum|8 months ago
May 24, 2025
302 replies
36401 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

Bug Report Details:

Product(s) Affected:
- Adobe Premiere Pro (25.2)
Operating System: Windows 11 Pro
GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7
GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.

Project & Export Settings (Typical Scenario):

Source Footage: H.265
Sequence Resolution: 1080p
Sequence Duration: Approximately 40 minutes
Effects Used: Minimal (no heavy effects or LUTs)
Preview Rendering: Not used
Export Format: H.264
Renderer: Mercury Playback Engine GPU Acceleration (CUDA)
Encoding: Hardware Encoding

Steps to Reproduce:

Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
Go to File > Export > Media.
Set Export Format to H.264.
Ensure "Performance" is set to "Hardware Encoding."
Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
Start the export (either directly from Premiere Pro or by queuing to Media Encoder).

Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

Additional Notes:

The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.
Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

Export

Show previous replies

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Daniel31572930sqvu

Participating Frequently

It weirdly rendered out (using CUDA) in After Effects with the Game Engine, very slowly, and it crashed right at the end but it did render out.

jamieclarke

Community Manager

Hi @AL-Shami @crasso @donm11979746 - Would you be able to send a link with project and media that you are having this issue with to jamiec@adobe.com

Can you right click your media files and select "Media File Properties" and post a screenshot, please

A

Alex367466572b5i

Known Participant

@donm11979746 Game Ready driver fixed Premiere Pro?

D

donm11979746

Participant

Also having the same problem. Stuck after processing a bit and need to terminate via task maanger. Using an RTX 5070 Ti, but I installed the Game Ready driver in Nvidia App. Thanks!

I

ISBONNY

Participating Frequently

The same problem was encountered in the RTX 5090, which has been going on for at least a few weeks.

crasso

Participating Frequently

I'm having the exact issue!

Card: RTX 5070 Ti
Driver: NVIDIA Studio Driver 576.52

Premiere Pro: 25.2.3 (tried latest Beta as well)

Occurs when exporting H264/H265 with hardware accelaration. Exporting with "software only" works.

D

Daniel31572930sqvu

Participating Frequently

I'm having the exact issue with the same card, drivers, Prem version - everything.

Incredibly frustrating.

I really do hope Adobe fixes this issue as soon as physically possible with the amount of money we're spending each month on this.

One way I've found is to go back to version 25 and render via mercury software rendering. Not ideal in the slightest.

A

Alex367466572b5i

Known Participant

"RTX 5000 series now support 4:2:2 10bit H.265 natively"

Pr 25.3 Beta +
There is currently no optimization for this architecture in 25.2.

MyerPj

Community Expert

Keep working with @jamieclarke .

One thing you can try if you'd like is export to a visually lossless codec, like ProRes, LT or even ProRes Proxy format. Then you can make an h.264 from the ProRes. Something to try... 🙂

A

AL-ShamiAuthor

Participant

Hi @jamieclarke -
Thanks for getting back to me and for looking into this. I appreciate the help!

To answer your questions:

Exact driver version: The NVIDIA Studio Driver version I am currently using is 576.52.
Effects used: Initially, the only effect I had applied to the clips was Lumetri Color (for basic color correction). With Lumetri Color applied, the export froze as described in my original post.
Export without effects: To troubleshoot, I then removed all effects from the timeline entirely. Unfortunately, even with no effects applied, the export still freezes at a random point when using CUDA hardware encoding.

So, to confirm, the freezing issue occurs both with Lumetri Color applied and with no effects applied at all when using CUDA hardware encoding.

Please let me know if there's any other information or logs I can provide that would be helpful.

Thanks again for your assistance!

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