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A
AL-Shami
Participant
May 24, 2025

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

  • May 24, 2025
  • 302 replies
  • 36402 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

 

Bug Report Details:

  • Product(s) Affected:

    • Adobe Premiere Pro (25.2)

  • Operating System: Windows 11 Pro

  • GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

  • GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.


Project & Export Settings (Typical Scenario):

  • Source Footage: H.265

  • Sequence Resolution: 1080p

  • Sequence Duration: Approximately 40 minutes

  • Effects Used: Minimal (no heavy effects or LUTs)

  • Preview Rendering: Not used

  • Export Format: H.264

  • Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

  • Encoding: Hardware Encoding

 

Steps to Reproduce:

  1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
  2. Go to File > Export > Media.
  3. Set Export Format to H.264.
  4. Ensure "Performance" is set to "Hardware Encoding."
  5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
  6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).


Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

 

Additional Notes:

  • The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

  • Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

 

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

    302 replies

    Show previous replies
    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    May 27, 2025

    Hi @AL-Shami - 
    Thanks for submitting your bug report. We need a few more details to try to help with the issue.

     

    Can you let us know the exact driver version you are using? 

     

    What effects are you using?

    If you remove the effects does the export complete?

    Sorry for the frustration.

    J
    joshua_0607
    Participant
    May 24, 2025

    Hi,

     

    I have recorded footage that is about 1 hour in length and have made some edits in premiere pro, simple things such as a watermark and a few cuts and the start of the video.

     

    Now when it comes to exporting it, I have tried both quick exporting and AME and the process is still the same, it exports up to 99% with 10 seconds remaining and then just freezes. I have left this for upto 1 hour and its does not seem to budge. 

     

    I have tried almost everything i can think of or what i have found on the internet. From clearing the media cache, disabling one drive, making sure all the settings are the same as what the footage was recorded in, tried making copies of the document and saving to my desktop and importing that way, exporting it in a different format and making sure it is saved on either my external HD or my actual PC , I have tried unistalling adobe PP and restarting both my PC and App, I have tried creating a new sequence and changing the name of the exported file to something completely different and nothing seems to make a difference.

     

    The export video and export audio files are both checked and have been unchecked to see if it made difference, I have broken down the footage to see if there was any specific frame that was causing this issue and apparently there is no problem.

     

    I can not figure this out and need help, the file obviously auto creates a M4V and an audio AAC file and then compresses them both into the final MP4 file and the end of exporting but instead it just gets stuck and the the M4V ends up being around 15 - 20GB and the MP4 file is usually no more than 3KB. This is when my PC tells me that file can not open and is corrupt, but when I open the original file its plays no problem, can it be getting corrupt from the edits I have made? 

     

    I have a pretty decent PC and have used both Software and Hardware encoding settings and nothing changes.


    Processor AMD Ryzen 7 9700X 8-Core Processor 3.80 GHz
    Installed RAM 32.0 GB
    System type 64-bit operating system, x64-based processor
    Graphics Card - NVIDIA RTX 5070 Ti

     

    Any help would be appreciated, thank you.

     

     

      D
      Community Expert
      DeanUtianCommunity Expert
      Community Expert
      May 25, 2025

      Hi @joshua_0607 
      Have you tried exporting your video to a different set of compression/format? I'd try export to a different preset - like say YouTube 720p. This can test if it is particular format settings that is causing the problem.

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