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A
AL-Shami
Participant
May 24, 2025

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

  • May 24, 2025
  • 302 replies
  • 36360 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

 

Bug Report Details:

  • Product(s) Affected:

    • Adobe Premiere Pro (25.2)

  • Operating System: Windows 11 Pro

  • GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

  • GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.


Project & Export Settings (Typical Scenario):

  • Source Footage: H.265

  • Sequence Resolution: 1080p

  • Sequence Duration: Approximately 40 minutes

  • Effects Used: Minimal (no heavy effects or LUTs)

  • Preview Rendering: Not used

  • Export Format: H.264

  • Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

  • Encoding: Hardware Encoding

 

Steps to Reproduce:

  1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
  2. Go to File > Export > Media.
  3. Set Export Format to H.264.
  4. Ensure "Performance" is set to "Hardware Encoding."
  5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
  6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).


Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

 

Additional Notes:

  • The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

  • Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

 

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

    302 replies

    Show previous replies
    Z
    zachary_2720
    Participant
    September 16, 2025

    Wow. I thought I was going absolutely insane when this has been happening to me for the better part of 3-4 weeks. I am a brand new PC owner, my first ever build. I was about to haul this thing back to Microcenter before I found this thread. Wild. 

    Adding more context, my exports are CONSISTENTLY stuck during the encoding phase. No heavy edits, Tik Tok length clips.. MAX 2 min. Regularly gets to 8-30% before it just loses its mind. Even after I end the task, the program cannot be closed, it continues to run in the background and does not respond to task master. 

    Was vastly dissapointed, believed I effed up the build in some way shape or form. Will have to migrate my files onto my portable harddrive and try on my mac. REALLY HOPING this driver fix in 2 weeks is the solution. 

    D
    Daniel31572930sqvu
    Participating Frequently
    September 15, 2025

    So I'm finally going to be able to use my graphics card for the reason to why I spent £500+ on it 6 months later with no compensation? Fantastic.

    pkirst
    pkirst
    Participating Frequently
    September 15, 2025

    Need to apologize again but NVIDIA Studio Driver and NVIDIA Game Ready Driver 581.29 does not contain all the required fixes for this issue.  

    We will have all the required NVIDIA Driver changes to address this issue in our Sept 30th Studio & Game Ready Drivers. These drivers are expected to post to http://nvidia.com/drivers on the morning of Sept 30th (PST). 

     

    To unblock any critical work, please install and utilize NVIDIA Driver version(s) 573.22 and 572.83 

      C
      Cunningcory
      Participating Frequently
      September 14, 2025

      @noam_weizman9905 As far as I'm aware, there's no change to speed/quality when it comes to video editing with HAGS on versus off. The biggest tradeoff comes in gaming, where turning off HAGS also disables DLSS Frame Generation (a big feature of the 50 series cards). As a result, if you play a game where you want to utilize Frame Gen, you'll have to toggle HAGS back on and restart your computer. Then when you go back to video editing you'll need to toggle it off and restart your computer once more.

      FlyingFourFun
      FlyingFourFun
      Inspiring
      September 14, 2025

      there is zero impact to quality.

      Hardware GPU scheduling on allows the GPU to manage itself, which means your CPU is doing less work - in theory, this means you can get better performance in some cases.

       

      Benchmarks however have shown mixed results, with same games show gains, others do not.

       

      Its widely believed that this has a negligible effect on applications such as Adobe.   I have not tested it,  as my RTX 5090 is still in transit.

       

      You can expect the same quality with the feature off or on - potentially a very minor performance impact, but there is no clear evidence for Adobe software.   If you are a gamer, you might want to turn it back on before playing games - but that requires a system restart.

      N
      noam_weizman9905
      Participating Frequently
      September 14, 2025

      @Cunningcory And does this setting change not affect anything? In terms of quality?

      N
      noam_weizman9905
      Participating Frequently
      September 14, 2025

      And does this setting change not affect anything? In terms of quality?

      C
      Cunningcory
      Participating Frequently
      September 14, 2025

      @noam_weizman9905 Disable GPU Hardware Acceleration in Windows. Everything will work fine after that until Nvidia fixes it.

      N
      noam_weizman9905
      Participating Frequently
      September 14, 2025

      So basically there’s no solution right now?

      M
      MeDocs374947182vbx
      Participant
      September 14, 2025

      Hi,
      I have installed 

      Nvidia Studio Driver 581.29 for my GTX 5080 and I am using
      Premiere Pro 25.5.0 (Build 13) and
      Media Encoder 25.5 (Build 13)
      GPU scheduling is on.

      Still getting the same problem: export of a complex video project (4k, 3h footage, use of flicker-free plugin) fails after 30 min to 1.5 h of rendering.

       

      A dump of the media encoder instance while crashing can be found here: Adobe Media Encoder.zip

      Maybe this helps.
      Thanks for your work!

       

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