Participant

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

Forum|Forum|8 months ago
May 24, 2025
302 replies
36360 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

Bug Report Details:

Product(s) Affected:
- Adobe Premiere Pro (25.2)
Operating System: Windows 11 Pro
GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7
GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.

Project & Export Settings (Typical Scenario):

Source Footage: H.265
Sequence Resolution: 1080p
Sequence Duration: Approximately 40 minutes
Effects Used: Minimal (no heavy effects or LUTs)
Preview Rendering: Not used
Export Format: H.264
Renderer: Mercury Playback Engine GPU Acceleration (CUDA)
Encoding: Hardware Encoding

Steps to Reproduce:

Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
Go to File > Export > Media.
Set Export Format to H.264.
Ensure "Performance" is set to "Hardware Encoding."
Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
Start the export (either directly from Premiere Pro or by queuing to Media Encoder).

Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

Additional Notes:

The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.
Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

Export

Show previous replies

W

Witold3607716889yl

Known Participant

But not only on RTX50 cards - on 4090 also

W

Witold3607716889yl

Known Participant

@jamieclarke downloaded (581.29) drivers - problem still occurs. The same one

R Neil Haugen

Legend

Issues with 50 series cards can come from the cards themselves. They are problematic across all the video post apps at this time. Resolve Premiere whatever.

Some reported changing a BIOS or OS setting to get working, changing drivers, and many have RMA'd their card.

Everyone's mileage always varies ...

C

Clay22415536tyf9

Participant

Same issue with RTX 5080. Freezes up after a bit and I need to retart my computer whenever it happens to be able to use Media Encoder again.

Seems like this has been an issue for awhile. Any update?

K

Kostiantyn25

Participating Frequently

I will add that this happened to me only on 3rd render (2 previous was fine), all this with disabled GPU scheduling. But I have no time to bug test, just rollback on previous, which no give me freeze after 30+min reder at 99%

K

Kostiantyn25

Participating Frequently

@pkirst I have tested the newest driver on MSI 5080 laptop. For me it's more unstable then previous studio driver. Previous is "stable" with disable GPU scheduling. New stop render at 99% and freeze in Media encoder (no error nothing, just freeze), which has never happened on previous, so I am rolling back to 580.97-notebook-win10-win11-64bit-international-nsd-dch-whql.exe

R Neil Haugen

Legend

Easy mistake to make. So no problem, and yea, this has been an epic mess of a rollout of expensive GPUs.

Different things seem to have gotten them working in different systems and apps. Many just won't work correctly.

So figuring out all the various ways they seem able to mess things up is apparently proving a big challenge for Nvidia and the software makers.

Everyone's mileage always varies ...

M

mehdi_8381

Participant

Ah, so it's NVIDIA's fault?

My bad I really thought it was only about Adobe, since most of the posts are related to Premiere Pro. But this is a Premiere Pro forum, so it makes sense...

S

Spankers

Known Participant

Yup, same thing happens to me, it's not fixed if I turn the hardware accelerated gpu scheduling back on.

C

Cunningcory

Participating Frequently

@pkirst @jamieclarke

I downloaded and installed Nvidia driver 581.29, turned "Hardware-accelerated GPU scheduling" back on in Windows 11, and restarted my computer. I then attempted to export using Adobe Media Encoder. The exact issue still remains. The export froze at 4:46 into encoding. Media Encoder hangs when trying to close. It's acting no different than before I updated the driver.

Unfortunately it seems that the changelog is correct and this is still an open issue. @pkirst can you check again and see if this fix just didn't make it into this driver update? Thank you for the update. For now it looks like I'm turning Hardware-accelerated GPU scheduling off again.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded