Skip to main content
A
Ahmet_Burak
Participant
October 10, 2024

P: There is no image in the preview section of the project

  • October 10, 2024
  • 78 replies
  • 20041 views

Hello, today, while I was working on a project in Premiere Pro, the preview image suddenly disappeared. In Adobe Premiere Pro and After Effects, the video preview does not open in the part where the preview screen is located. When I press the space bar, the sound of the video starting is heard, but there is no image. I searched in many places, but I could not find a solution. I deleted it and reinstalled it, it didn't work, I cleared the media cache and it didn't work, I downgraded or upgraded the version and it didn't work either. I tried and many other things but I couldn't find a solution. I am sending the screen recording as an attachment. I would be very happy if you could help me. 

(my system properties
i7 13700h
gtx 4060
32 ddr5 ram
1tb ssd
The video I was working on was a very simple edit, so I don't think it was caused by a system freeze.)

    78 replies

    Show previous replies
    R
    rmedtrem
    Participating Frequently
    October 13, 2024

     

      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      October 14, 2024

      Hi @rmedtrem - Are you working in a custom workspace?  Can you try a different workspace or go to the menu bar > Window > Workspaces > Reset to saved layout

      C
      Chris373398554c95
      Participant
      October 13, 2024

      Previews are not displayed in premiere pro. Audio is playing. Full screen mode also works.

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        October 15, 2024

        Hi @Chris373398554c95,

        Can the team have more info? See, How do I write a bug report?

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
          H
          hshsw_3739
          Participating Frequently
          October 12, 2024

          Hi, I use the latest Premiere Pro 2024. My program monitor & source monitor only appear as blank / black screen, nothing happen to the screen when I played it.

          Here's what happens: 

           

          But if I play the footage it works, the sound works fine too. I also tried to export it and it works completely fine.

           

          It happen first time on my new laptop. It's HP Victus 16 with Intel Core i5-14450HX, RAM 16GB, Nvidia GeForce RTX4060.

           

          I've tried anything past 2 days likes:

          1. Create newly freshly project
          2. Change project setting > General > Mercury Playback Engine GPU Acceleration (CUDA), (OpenCL), Software only. I've tried all tree options.
          3. Delete media chace on preference
          4. Reset all on reset option when launch premiere 
          5. Uninstall & Install Premiere
          6. Uninstall & Install Nvidia driver
          7. Install Nvidia CUDA toolkit
          8. Change my Nvidia into global setting

          ... And nothing works

           

          Any help / suggestions / fixes would be greatly appreciated. Thanks much!

            H
            hshsw_3739
            Participating Frequently
            October 12, 2024

            [UPDATE] It happen to my After Effect & other video editing also. The video preview comes as black / blank screen.

            I
            irem_nur_7816
            Participant
            October 11, 2024

            There is no video preview when I'm editing only balck secreen and sound. How can I fix it? I tried lots of thing but still its not work. 

            Peru Bob
            Community Expert
            Peru BobCommunity Expert
            Community Expert
            October 11, 2024

            Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

            I
            irem_nur_7816
            Participant
            October 11, 2024

            Still its not working 

            A
            Ahmet_BurakAuthor
            Participant
            October 10, 2024

            Hi, I am currently using the latest version. I get the same error on any clip. I was able to watch previews in the video editing while it was working, but now I can't. No updates have been made. The project did not suddenly disappear, the project is intact, but I can't preview it.

            R
            Community Manager
            Rach McIntireCommunity Manager
            Community Manager
            October 10, 2024

            Hey, 
            I still need a bit more info to help:
            What version or Premiere are you using?
             This specific clip was working and now it isn't or is ithappening to any clip? 
            What changed between when it was working and not?  Did anything get updated even outside of Premiere?
            You said the project suddenly disappeared - what do you mean by that?

            A
            Ahmet_BurakAuthor
            Participant
            October 10, 2024

            Hello, the project in the attached screenshot suddenly disappeared, yes, I do not get any results when I double click, I thought the problem was in the project and opened another project, but I got the same result in that one.

            R
            Community Manager
            Rach McIntireCommunity Manager
            Community Manager
            October 10, 2024

            Hi Ahmet, 
            That is very odd.  What happens if you double click on the clip?
            I know you said it happened suddenly, so this clip was working and now it isn't or is it any clip?  What changed between when it was working and not?  Did anything get updated even outside of Premiere?

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices