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andrei_2928
Participant
Apr 7, 2025 3:59 PM UTC
Needs More Info

Playhead and Program monitors freeze with an easy footage

Just bought a brand new MacBook Pro M4 (14 CPU; 20 GPU), 24 RAM, 1 TB ssd.

 

Used to edit with an old Windows PC that had a compilation of Intel i5 9400f, GTX 1660 Super, 16 RAM and 256 GB Samsung SSD evo 970.

 

I work with the MP4 files of app. 2-3 hours lenght (1920x1080 60 FPS 5mbps).

 

Have never had any kind of an issue with the old Windows PC. Never freezed with that kind of content. And nowadays using a brend new MacBook Pro it freezes during the working process. I just could not believe that. It has some kinda thoughts that there might be an issue with the optizmization or something like that.  I am not even able to believe that there is an issue related to the perfomance of the MacBook Pro.

 

Any thoughts or solutions?

 

25.2 is ny version. 

    8 replies

    mayjain7130546
    Participating Frequently
    Apr 17, 2025 3:01 PM UTC

    Hi @andrei_2928 ,

    Sorry to hear you're experiencing this issue. Could you please  share some of the problematic media or project files—this would help us recreate the scenario locally and provide more targeted suggestions.

    Thanks,
    Mayjain

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    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Apr 8, 2025 12:11 PM UTC

    Hi @andrei_2928 -  We do see reports of performance and other issues, most commonly related to media cache, third-party panels, and plugins. To best support our customers, it’s essential that we get as much detail as possible this helps us reproduce the issue and file an accurate bug report.

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    andrei_2928Author
    Participant
    Apr 7, 2025 5:14 PM UTC

    seems like that the problem was with the 25.2 versios. At least it works now how it should by backing to the 25.1v. Do you have any kind of reports with the same issue on the 25.2v?

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    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Apr 7, 2025 5:05 PM UTC

    Hi @andrei_2928 - Can you close your third party panels and let us know if that helps your issue.

     

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    andrei_2928Author
    Participant
    Apr 7, 2025 4:52 PM UTC

    no

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    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Apr 7, 2025 4:48 PM UTC

    Hi @andrei_2928 - I wanted to confirm if this solved your issue?

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    andrei_2928Author
    Participant
    Apr 7, 2025 4:30 PM UTC

    I set to "No Input" now. I have Premiere Composer and a pack of motion presets.

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    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Apr 7, 2025 4:06 PM UTC

    Hi @andrei_2928 -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
    Please see, How do I write a bug report?

     

    Can you check your audio hardware settings and make sure Default Input is set to "No Input"

     

    Do you have any third party panels, or plugins installed?
    Sorry for the frustration.

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