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Participant
June 19, 2026

Premier Pro Major Issue

  • June 19, 2026
  • 1 reply
  • 17 views

We made the mistake of installing and using the Beta version to try out new features.  Everything was fine for a few days, then we found rendering issues and other feature missing like Auto Colour, and then we noticed that Creative Cloud screen was just white space. 

 

To try and resolve this we elected to uninstall the beta verison and all of the Creative Cloud related Apps and the original version of premier pro.

When we reinstalled premier pro we find that it installs everything else but will not install the actual Premier Pro App at all which now means we can not opne access or edit any of the Premier Pro files.

 

Really stuck with this as we have tried multiple times with uninstall and re-install with the same result.

For the cost of the Monthly Subscription for these apps this really is not good enough.

 

Does anyone else have any experience with thsi issue or have any suggestions?  Right now Final Cut is looking really attractive 😕

    1 reply

    Amy the Stuv
    Community Manager
    Community Manager
    June 19, 2026

    Hi @simonh52887380 ,

    Welcome to the Premiere Pro forums! To better help you on this issue, we need a few more details. Please see, How do I write a bug report?

     

    I am also curious if you are using the Creative Cloud App to download or are you also not seeing Premiere Pro available to download through the Adobe website when you log in and choose Desktop Apps?

     

    Here is a Helpx document to start if you haven’t already done these steps. 

     

    Thanks for reaching out. I hope we can help you soon. Sorry for the frustration!

    Thanks,

    Amy