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Divine_code5528
Participant
Nov 2, 2025 6:04 PM UTC
Needs More Info

Premier Pro V25.5.0 does not respond

When I open Premier Pro v25.5.0 it does not respond. I just get a rotating circle and have to force quit. I am using a Macbook pro 16GB running Sonoma 14.5. I have cleared out the cache and reset preferences. But it is still crashing. Can anyone help? many thanks Hayley

2 replies

jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
Nov 4, 2025 5:31 PM UTC

Hi @Divine_code5528 -   Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

 

Do you receive a crash dialog box?


Sorry for the frustration.

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Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Nov 2, 2025 11:34 PM UTC

Use the Cleaner Tool and reinstall?

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/prepare-to-run-creative-cloud-cleaner-tool.html

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