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Amy the Stuv
Community Manager
Community Manager
September 10, 2026

Hi ​@pia27007886xti5 ,

Welcome to the Premiere forums! To better help you on this issue, we need a few more details. Please see, How do I write a bug report?

 

If you are on Mac, can you find it in your Apps folder? On PC can you find it through the start menu? On either can you launch it from Creative Cloud?

 

Thanks for reaching out. I hope we can help you soon. Sorry for the frustration!

Thanks,

Amy