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Participant
August 1, 2025

Premiere keeps freezing

  • August 1, 2025
  • 4 replies
  • 291 views

I’ve been trying to edit a super simple video for the past three weeks, just basic cuts, no effects, and Premiere won’t work. Every time I open the project, it runs for a few seconds and then completely freezes. Sometimes it goes “not responding” and I have to force quit. Other times it stays open but nothing works. I can’t open the source monitor, can’t switch workspaces properly, and the timeline doesn’t respond.

I formatted my PC, reinstalled Premiere several times in different languages, started new projects from scratch, tried importing the old one, cleared all caches and plugins, upgraded to 32GB RAM. Nothing changes.

It’s only Premiere. Everything else on the PC works fine. The videos were recorded on an Insta360 camera, normal resolution. I’ve edited way heavier files before and never had problems like this.

At this point I can’t even take screenshots because the app freezes so quickly. I have no idea what else to do. Anyone got a fix?

I even tried rendering this sequence to MP4 just to start a new file from scratch, and if I needed to change anything later I’d just find some workaround, because it’s literally IMPOSSIBLE to work on this project.

4 replies

jamieclarke
Community Manager
Community Manager
August 1, 2025

Hi @raffalencar - Do you have any third party plugins or panels installed?  What are the driver versions of your iGPU and dGPU? Adobe recommends using the "Studio" driver version when working in Premiere Pro.

 

The easiest way to identify which GPU is causing the issue is to go to Device Manager > Display Adapters and temporarily disable either the integrated GPU (iGPU) or discrete GPU (dGPU) one at a time. This can help isolate the problem.

Participant
August 1, 2025

Win 11, version 24H2 (OS Build 26100.4652)
GeForce RTX 3050
AMD Ryzen 5 5600H
Memory DDR4 32gb
Latest version of Premiere Pro update via Creative Cloud
Most of the videos are MP4 files recorded with Insta 360 GO 3S H.264, 1920x1080, 24 fps

jamieclarke
Community Manager
Community Manager
August 1, 2025

Hi @raffalencar -   Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

Sorry for the frustration.

theok8577996
Inspiring
August 1, 2025

Which version you use?

What are your system specs?