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HusamKwaik
HusamKwaik
Participant
Jun 1, 2024 4:12 PM UTC
Needs More Info

Premiere Pro 2024 crashes on export

It doesn't crash immedietly after I hit export, it crashes after it progress a little like 30%, 50%, 70%, nothing specific, and sometimes it completes the render as it should do after 2-4 crashes! 

I beleive I started getting these crashes after I upgraded my graphics card from rtx3070 ti to ASUS rtx 4080, 6 months ago

I updated the app many times over the past 6 months, I tried reinstalling, deleting cache files, have latest drivers, pc updated.

I'm still using the same export settings as I did before I upgrade the GPU (attached screenshots)

Also, the video length is 24:32 seconds, not sure why its showing 49:05 (double) on the preview 🙂 it wasn't always like this.

 

My PC specs:

GPU: ASUS rtx 4080

CPU: intel i9 13k

M.b: asus TUF gaming z790 plus wifi D4

Ram: n.e g.skill trident z 32gb

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    2 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jun 6, 2024 12:49 AM UTC

    Hi @HusamKwaik,

    Thanks for the report. The team needs more info about your system and workflow. See: How do I write a bug report?

     

    I hope the team can assist you.

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    Jun 1, 2024 7:46 PM UTC

    Make new project and import old one.

    Make sure Default Input in the Audio Hardware in the Preferences is set to No Input.

    See how that goes.

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