Premiere Pro 2025 Freezes and Crashes on MacOS

There are no .dmp files in that folder. I cleared the media cache when troubleshooting this issue before, but I'll do it again tomorrow when I sit down to work on the project again.

Hi @astonished_customer7329, sorry this has been ongoing and yes we can take a look at that. Since there's been more crashes since and no crash report windows, any chance you see any .dmp files in this folder path ~/Library/Caches/Adobe/Premiere Pro/<version>/ SentryIO-db , that have been created since? Have you tried clearing your media cache as well?

And welcome to the Premiere Pro forums @Mathrochs, and sorry for the frustration. There are two different issues being discussed in the post that are causing problems, but if you can provide any more information on your hardware specs, projects, and the steps that are leading to a crash, we can better try to help. Please see: How to Report a Problem.

More crashes in Premiere Pro 2025 with a different project. I apologize for not replying to your direct message as I could not figure out how to package that project in a way that I could transfer it. It was nearly 1TB. This current project is small enough that I could potentially upload it to you. Very simple. One video track, two audio tracks, a few photos. Still causing crashes that freezes the entire computer until I hard reset.

Same issue. Premiere 2024 works well, but all versions of 2025 chashes the Mac. 

Just sent you a message @autonomy16!

Hi @Dani_V. 

Sure, I can share with you and your team some suspect files and the project file. I would very much like to make this work in Pr 25.2 if possible. I've tried rendering IN to OUT before and am still experiencing crashes, etc. What is the difference between creating proxies and render and replace if both end files will be prores? Other than smaller sizes associated with Proxies, anyting else? Again, media from the outside is fine. I haven't set up any transcoding possibilites outside of Pr yet but have dilligently checking these original files in my finder to find each one of them working properly. SSD drives have at least 15-20% headroom. That's what the recommended space that I read online should be re performance. 

Ok, I just opened it up again and and tried rendering IN to OUT near the place in the timeline it crashes on me. Lo and behold it got this far (see pic) and froze. I waited 10 mins before force quitting. FYI, this timeline in this pic has a different TC because I had moved these suspicious clips into a new, shorter timeline. I can correlate what point this is with what you've seen before if need be. Or maybe you have enough to identify with just the clips name and how they look on the tracks.

Yes, please message me of more info. I saved a Sample Process report as well.



Thank you,

Jim G.

Thank you for being thorough @autonomy16. Ok a couple of other things: instead of Render and Replace, go to Sequence > Render In to Out (you can try doing sections instead of the entire sequence) to create preview files, instead of a file replacement. Have you tried attaching ProRes proxies to the original media files (right-click clips in Project panel > Proxy > Create Proxies...) or if you think it's the media files themselves, have you tried transcoding them outside of Premiere Pro? How's the storage space on the SSDs and on your computer drive? 

If Premiere Pro becomes unresponsive and you're getting a spinning beach ball, open the Activity Monitor app while this is happening, find and select Adobe Premiere Pro, click the '...' icon at the top > Sample Process, and then rename and save. 

Would you be interested in sharing the project, and a couple of the suspect files so the team can take a look? I can message you directly if you'd like to share either the project, or if you are able get any sample processes.

HI @Dani_V. 

Thank you for following up again. I've replied to each of your questions below 🙂

when you say the timeline lags and eventually freezes, is this specifically occurring while playback is happening, or with clip selection and/or timeline navigation/scrubbing?

Nothing specific. All of the above. And if just idles long enough, things will freeze.

And were you having these issues before or right after transferring all you media?

I started experiencing these issues BEFORE deciding to transfer everything to SSD drives. It all started with the upgrade to 2025. Keep in mind I was actively editing this project in 2022 before. I would do other unrelated projects in newer versions and had no real issues. Since I just upgraded to 25 recently, again for an unrelated project, that went well, I decided to see if this older giant project of mine would work... alas, here we are

Since there are a few effects being used, have you tried using the Global FX Mute button (the 'fx' icon in the Program monitor) and see if there is any improvement? That could potentially help narrow down if it's an effect.

I just tried it for the first time. With all the effects turned off in the timeline, the problem still persists. At first, as I am scrubbing around a short section of the timeline, there is a lag. Then I stop and select a couple clips checking to see I had rendered and replaced those yet for prores clips... now, everything is frozen again. I can't do anything but "save" and expand my timeline. When I go to quit, the perpetual beach ball reappears and I wait.... then ultimately have to force quit. This time no crash report was offered. 

There is also a little bit of red in the yellow render bar right before the 12 minute mark; any specific effects being used there or have you tried rendering this section?

Yeah, that's from a nested clip where one (of two clips within that nest) has a Warp Stabilizer effect

And double-checking but I'm seeing some red clips after the 12 minute mark, is there any offline media around this area, and is that intentional?

Since I shared this frame grab, I had corrected that and that offline clip is working again.

So, after the last force quit I opened up the project again (from the project I recently saved) and the first thing I did was to go to the two clips in the timeline I mentioned before. I attempted to render and replace them for prores, and got the window where it immediately got stuck and everything just sat there. I left it alone for a few minutes (these clips are very short and this should've taken a few seconds at most).  Anyway, I hit CANCEL then got the corner window with the warning "Transcoder Failed" and I couldn't quit! I had to force quit AGAIN. No crash report this time either.

Thanks for the information @autonomy16 . Yes, if you get a dialog box and send a report again, add your email in so we can find it.

Just clarifying, when you say the timeline lags and eventually freezes, is this specifically occurring while playback is happening, or with clip selection and/or timeline navigation/scrubbing? And were you having these issues before or right after transferring all you media?

Since there are a few effects being used, have you tried using the Global FX Mute button (the 'fx' icon in the Program monitor) and see if there is any improvement? That could potentially help narrow down if it's an effect. There is also a little bit of red in the yellow render bar right before the 12 minute mark; any specific effects being used there or have you tried rendering this section? And double-checking but I'm seeing some red clips after the 12 minute mark, is there any offline media around this area, and is that intentional?

Hi @Dani_V. 

No, I don't believe there are any 3rd party plugins involved. Clip format wise, its a mixture of prores, mp4 and camera originals. Yes, a lot of various effects being used (speed manipulation, filters like ultra key, black & white, lumetri color, some warp stabilizer and others). Again, its a mix of clips and nested clips in the timeline.
Everything was playing back just fine in version 2022. This is part of a large feature I've been working on for years. Addressing another issue with random audio clips playing back full of white noise (while the originals were fine) I discovered in another thread here that working in 25.2 (not the current version) remedys THAT issue. So, I'm now trying to make this all work in v25.2

I opened another project file (same feature) with differnet clips yet twice as long as the problematic project file. After a few small hiccups, I was able to get that particular file to work so far. Less intensive effects wise, but the same mix of formats as described above. So, there's something in the first file not jiving with premiere 25 in general ( I have tried all other versions including the last update of 23 and 24, with similar problems of serious lagging or freezing).

YES, I did try (in different versions) starting a new project and importing the old one. No dice. I get the dialog box asking if I want to send the crash report to adobe and I always hit yes. I don't know how to access those. So, next time that happens I should add my email there? I never realized that was the key 🙂