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Participant
December 18, 2025

Premiere Pro 25.x Errors: Permission, Export & Audio Problems

  • December 18, 2025
  • 2 replies
  • 193 views

Hello,

since the release of Premiere Pro 25.5, we have been experiencing several critical issues that severely impact our workflow:

  1. Permission Error when opening projects, even though the projects have not been opened or moved in the meantime. Even after clearing the cache and deleting the .prin file to avoid this error, it still occurs when opening a project from the Start window. The project only opens successfully when accessed directly from the project folder.
  2. Error Retrieving Frame suddenly occurs on media that previously worked without any problems. This forces a complete restart of the application and makes continued work impossible.
  3. Export failures with an incorrect message stating that the drive is full, although there is sufficient space available.
  4. Missing audio on export: Audio works during editing but disappears during export. Additionally, audio playback within Premiere stops working. For large exports, this is extremely frustrating because it’s unclear whether audio is included or not.
  5. Multiple attempts required for export: It often takes several tries to successfully export a sequence, regardless of whether it is short or long.
  6. Cache clearing does not always help: Even deleting cache files often fails to resolve issues. If clearing cache—which is supposed to improve project loading—only causes more problems, then these cache files become counterproductive.

These issues require frequent restarts and manual file cleanup, making efficient work—especially under time constraints—virtually impossible.

I am surprised that these problems have not been resolved in version 25.6.3. Could you please provide an update on the current status and expected timeline for a fix?

I manage over 30 workstations worldwide with rotating teams, and these recurring issues require constant intervention and explanation. Downgrading to an earlier version is not an option due to company IT policies.

A prompt solution would be greatly appreciated, as the current situation makes professional work extremely challenging.

Thank you for your support.

2 replies

Participant
December 19, 2025

Hello Ian,

First of all, thank you for your message. There is no error message via a dialog box. It’s not a crash either—the program doesn’t crash. The errors just happen occasionally without any apparent reason. The messages appear in the Events panel.

I’m working with different formats, so I can’t say for sure whether it’s related to a specific format. I’ll need to try to find that out more precisely. The computers are basically all configured the same way. Some are newer, some older. All have a Blackmagic DeckLink card installed. The storage system is an Elements NAS, and they are Windows 11 systems that automatically receive regular updates.

It would be great if there is a practical solution for this. I won’t be available for now—only again in the new year.

Best regards,
Björn

IanB_360
Community Manager
Community Manager
December 18, 2025

Hi @bjoern_6665 
That is a lot of systems to be dealing with. Have there been any times when a crash report dialog box pops up so that you can submit a crash report? Are all the machines using the same setup and system specs? Here you have listed up to 6 different issues. Are these errors occurring intermittently or specifically on particular projects and with specific media? I would be more than happy to set up a call to learn more about and understand the particular issues you are currently experiencing. You can also use the How to Report a Problem  this link provides steps to provide more information that can help us identify the issue. 
Here to help
Ian