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CTanimate
Participant
June 3, 2024

Premiere Pro and After Effects crashes when importing fonts

  • June 3, 2024
  • 2 replies
  • 255 views

I've been having a reoccurring issue where if I have either Premiere Pro and/or Adobe After Effects open, and am importing any fonts manually, it instantly crashes the program after installation.

 

 

Specs in case needed:

 

Premiere Version: 24.4.1

After Effects: 24.4.1

 

16-inch, 2019 Macbook Pro

2.4 GHz 8-Core Intel Core I(

AMD Radeon Pro 5500M 8GB

64 GB 2667 MHz DDR4

MacOS: Ventura 13.6.7

    This topic has been closed for replies.

    2 replies

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    June 3, 2024

    Hi @CTanimate,

    Thanks for writing in. Does the bug occur if the Creative Cloud application is already open? Let the community know. Please also provide more info. See: How do I write a bug report?

     

    Please also see the advice from @RobShultz.

     

    I hope we can assist you with this issue.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    R
    Community Expert
    RobShultzCommunity Expert
    Community Expert
    June 3, 2024

    I'd recommend opening the apps after the fonts are installed. This will give the apps the opportunity to "process" the fonts while the app opens.

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