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CTanimate
Participant
Jun 3, 2024 11:12 AM UTC
Needs More Info

Premiere Pro and After Effects crashes when importing fonts

I've been having a reoccurring issue where if I have either Premiere Pro and/or Adobe After Effects open, and am importing any fonts manually, it instantly crashes the program after installation.

 

 

Specs in case needed:

 

Premiere Version: 24.4.1

After Effects: 24.4.1

 

16-inch, 2019 Macbook Pro

2.4 GHz 8-Core Intel Core I(

AMD Radeon Pro 5500M 8GB

64 GB 2667 MHz DDR4

MacOS: Ventura 13.6.7

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    2 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jun 3, 2024 10:19 PM UTC

    Hi @CTanimate,

    Thanks for writing in. Does the bug occur if the Creative Cloud application is already open? Let the community know. Please also provide more info. See: How do I write a bug report?

     

    Please also see the advice from @RobShultz.

     

    I hope we can assist you with this issue.

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Community Expert
    RobShultzCommunity Expert
    Community Expert
    Jun 3, 2024 12:42 PM UTC

    I'd recommend opening the apps after the fonts are installed. This will give the apps the opportunity to "process" the fonts while the app opens.

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