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Participant
May 16, 2024 10:35 AM UTC
Needs More Info

Premiere Pro Breaks File Explorer & Taskbar - Also not able to play video/timeline

Every time I try to use the play button on premire pro it only SOMETIMES works, and even when it does it will stop working after a few clicks. Then, if I try closing the project or closing premire, it either stops responding or closes safely. Along with this, it makes my compter unusable making file explorer not work, and I cant click the sarch bar or windows icon in my taskbar, and I can't open files in file explorer or take screenshots.

 

I really need help because I've completely wiped my PC and am still having this issue! I recently just bought premire yesterday.

 

6 replies

MyerPj
Community Expert
Community Expert
May 20, 2025 5:18 AM UTC

Yeah, we're going to need some info on that. Take a look at this thread here:

Info needed for a bug / tech support

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Participant
May 20, 2025 3:22 AM UTC

Having a similar issue, if Premier Pro is left running after some time it causes the task, start bars to disappear and explorer stops working. 

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Participant
May 19, 2024 5:10 PM UTC

no

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Bruce Bullis
Legend
May 16, 2024 7:56 PM UTC

I know, you said all, but I wanted to confirm: Can you make a new empty project in PPro, without encountering this behavior? 

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Participant
May 16, 2024 7:36 PM UTC

Happens to ALL projects, I've reset media cache, factory reset my pc on a fresh boot, I've reset all preferences. I've even wiped every sign of adobe from my pc then reinstalled premiere

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Bruce Bullis
Legend
May 16, 2024 4:06 PM UTC

Does this happen with all projects, or some projects? 

Can you make a new empty project in PPro, without encountering this behavior? 

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