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Participating Frequently
Sep 10, 2024 2:27 AM UTC
Open for Voting

Premiere Pro Crashes When adjusting R3D or RAW Settings

If I try to adjust any setting with my R3D file the program crashes. White balance, exposure, tint, ISO, etc. 

My computer can easily handle the processing of these files and doesn't use more than 30% processing power unless I'm rendering or exporting something. I'm not seeing any driver failure, packet loss/corruption, or any other form of system failure when I troubleshoot on my end.  Seems like the program just doesn't like me adjusting certain settings at certain points in time. 

One thing I find interesting is when I let Premiere do it's "system analysis" it will tell me Premiere is not up to date & that my drivers are out of date. Both of which are untrue. 

Just wondering if anyone else has experienced this problem and found a solution? I've done all of the recommended troubleshooting and more that's usually prescribed for these situations.

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19 replies

Community Manager
Dec 26, 2024 8:04 PM UTC

Updating bug status

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Participant
Dec 20, 2024 9:36 AM UTC

Just downloaded the 25.2 BETA version and the crashes stopped. Only thing that remained is the kelvin bar issue. It's capped to 9400 which is good, but the whole slider still goes up to 100.000. Altough it's useable, it isn't ideal to work with.

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Christian Leibig
Inspiring
Dec 13, 2024 6:18 PM UTC

Amazing, using 25.2.0 Build 52 the crashes are gone. I've been draggin around the WB slider for about a minute, when previously it took only a few seconds to crash (at most).

 

Seems fixed on my system.

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jamieclarke
Community Manager
Community Manager
Dec 13, 2024 3:10 PM UTC

Hi @default24vaujr1d5ag @daniel_6659 @SeanJMU - Can you try installing Premiere Pro Beta version 25.2 build 52 or later and see if that helps your issue.  We just released some potential fixes.

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Christian Leibig
Inspiring
Dec 9, 2024 11:11 AM UTC

Ok, I have to admit that I was recently testing on the latest beta channel of 25.2. If I'm going back to 25.1 it actually seems to work fine, I can drag around ISO and WB for REDRAW source media as much as I want. I will reopen this bug report on the beta forum.

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Participant
Dec 4, 2024 10:01 AM UTC

Same problem on my side, after 3-4 clips of adjusting the temp and tint slider in the R3D Raw settings it crashes. Running PRPro on 24.6.3, updated to 25.0. Editing on the M3 MAX with 32 RAM. Sent you the E-mail i used for the Crash Report Via  DMs

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jamieclarke
Community Manager
Community Manager
Nov 19, 2024 9:29 PM UTC

Hi @default24vaujr1d5ag - Apple hasn't updated the ProRes raw decoder in awhile, and have not given a release date.  You can always download their latest decoder at this link https://support.apple.com/en-us/106401

When the crash dialog opens can you check the box that says adobe can contact me and let me know the email address that you used?  Thank you for your patience and help finding the cause.

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Participating Frequently
Nov 19, 2024 9:20 PM UTC

@jamieclarke yes, dialog box opens up when it crashes. I'm using PrPro 25.0, had the same issue in older versions.  I use OpenCL, I wouldn't be able to edit without it.  I'm not a software developer but I feel like when the kelvin range is showing 1700-100,000 it might be worth looking into. Do you also have any info on if ProRes Raw video will be on computers that have AMD GPU's? 

unfortunately I can't upload a sample file but this issue is happening across all my projects. Adjusting the raw settings feels like playing a game of Jenga when any sudden movement could cause the program to crash. 

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jamieclarke
Community Manager
Community Manager
Nov 18, 2024 9:08 PM UTC

Hi @default24vaujr1d5ag - We still need specifics, what version of Premiere Pro are you working on?  When you receive a crash does a dialog box open or is it a ghost crash?  Do you have software rendering on or OpenCL?

 

Would you be able to upload a sample file so that we can take a look?

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Participating Frequently
Nov 18, 2024 9:05 PM UTC

@jamieclarke  it seems like PrPro isn't reading the raw settings correctly. See image from the source settings panel on the latest version of PrPro with AMD 5950x GPU: AMD 6900xt and 64Gb of ram.  

it's not displaying the kelvin correctly. 

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