Inspiring

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Premiere Pro Crashing XDCAM Footage

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Already had auto transcription turned off. Still crashing.

Performance or Stability

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jamieclarke

Community Manager

Hi @pshea - I'm not sure if this is the issue you are experiencing.

Can you try removing the morph cuts and see if you are still having issues?

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jamieclarke

Community Manager

Hi @pshea - There is a current issue with XDCAM footage causing Premiere Pro to crash

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jamieclarke

Community Manager

Hi @pshea - Thanks for submitting your bug report. We need a few more details to try to help with the

issue. Please see, How do I write a bug report?

Sorry for the frustration.

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P

psheaAuthor

Inspiring

BUG

ISSUE: Crashing when scrolling with cursor

OPERATING SYSTEM: MAC 15.1 (24B83)

CPU: Apple M2 Ultra

RAM: 192 GB

HARD DRIVE: (internal) APPLE SSD AP2048Z APFS; (external) G-Drive 8TB RAID APFS; (scratch) OWC Aura P12 Pro APFS2.0TB

VIDEO FORMAT: XDCAM HD 422

WORKFLOW: straightforward 1/2 hr interview. Several morph cuts.

EXPECTED RESULT: Just work, as it has in the past

ACTUAL RESULT: No apparent pattern. Merly moving the cursor will cause a crash.

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jamieclarke

Community Manager

Hi @pshea - Do you have any plugins installed or sony catalyst browse? Which version of Premiere do you have installed? Can you upload a screen recording so that we can see the issue you are experiencing?

Can you try holding down "Shift" while opening Premiere and select "clear media cache files"

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