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shihchiehc73951788
Known Participant
Jun 11, 2024 10:10 AM UTC
Needs More Info

Premiere Pro H.264 Export Problem: Disorder video and audio

Hey Guys,
I have reInstalled lots of versions of Premiere and the problem still goes on>

When I export H.264, I found it always have some part of the video and audio, show up in the wrong time or disappear. Wierdly, the corrupt part will be different each time I exported.
The footage I use is only one sequence. I have work for the same projects for many years, and didn't occur this kind of problem before. I am wondering if it cause by my Hardware or Premiere bug?

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3 replies

Kevin J. Monahan Jr.
Legend
Jun 11, 2024 5:13 PM UTC

As Ann mentioned, the team does need more info to help you find a solution, @shihchiehc73951788. See: How do I write a bug report?

 

I hope the team can help. Sorry for the problem.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Ann Bens
Community Expert
Community Expert
Jun 11, 2024 10:44 AM UTC

You did not mention Premiere version and build and your comp setup but if you are using a Nvidia card make sure it is set to the most current Studio Driver.

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shihchiehc73951788
Known Participant
Jun 11, 2024 10:19 AM UTC

 

Also got this kind of glich happen

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