Participant

Premiere v 26.3 and Premiere (Beta) v 26.5 not opening

Forum|Forum|23 days ago
June 22, 2026
4 replies
194 views

D

del0

Participant

Same issue after updating to 26.3...had to uninstall and back to 26.2.2

J

Jonathan+Editor

Community Manager

Hi @del0,

Thank you for your reply and so sorry you’re experiencing this issue.

The team is aware of the matter, and is currently investigating the bug further. Thank you for your patience.

Best,

Jonathan

detailed_Mercury9720

Participant

I am experiencing the same issue with Premiere Pro 26.3.0.93. Premiere never opens, although the process appears in Task Manager and Creative Cloud reports it as running. After Effects and Media Encoder launch normally.

Environment:

Windows 11 Enterprise 23H2 (22631.7219)
Intel Graphics
Intel driver 32.0.101.8508

Event Viewer:

Event ID 1000
Faulting module: ntdll.dll
Exception code: 0xc0000374

Troubleshooting already performed:

Removed Premiere Beta
Reinstalled Premiere Pro
Reset Premiere preferences
Tried Shift-launch
Tried launching without opening a project

Is Adobe aware of any issues in 26.3 related to Intel Graphics drivers or Windows 11 23H2?

J

Jonathan+Editor

Community Manager

Hi @detailed_Mercury9720,

Thank you for reporting this issue as well, and for providing specs. The team is aware of the matter, and is currently investigating the bug further.

Thank you for your patience.

Best,

Jonathan

J

Jonathan+Editor

Community Manager

Hi @Rebaona,

Thank you for these additional details. Can you please specify if you are using a Windows or macOS, along with the version?

If your operating system is Windows, please let us know your video card driver version. We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio version of the driver.

Best,

Jonathan

J

Jonathan+Editor

Community Manager

Hi @Rebaona,

Welcome to the Premiere forums! We need a few more details to help us understand the issue. Please see, How do I write a bug report?

For additional context, here are helpful links about Premiere 26.3:

What's New: https://helpx.adobe.com/premiere/desktop/whats-new/whats-new.html
Release Notes: https://helpx.adobe.com/premiere/desktop/whats-new/release-notes.html

Thanks for reaching out. I hope we can help you soon. Sorry for the frustration!

Best,

Jonathan

RebaonaAuthor

Participant

Hi @Jonathan+Editor,

Since updating Premiere to version 26.3, the application no longer opens properly.

When I attempt to launch Premiere Pro (either directly or by opening a project file), nothing appears on screen.
However, the application does start in the background, as it is visible in Task Manager.
Despite showing as running, no application window opens, and I cannot interact with it.

This behavior occurs consistently, regardless of whether I:

Launch Premiere Pro from the desktop/start menu, or
Open an existing project file

Before the update, the application was functioning normally.

J

Jonathan+Editor

Community Manager

Hi @Rebaona,

Thank you for your patience. Please check your system to see if you have the Windows Magnifier feature turned on (Win + '+', or Settings > Accessibility > Magnifier).

If so, disable that feature and try to relaunch Premiere.

Here is a link to similar Community post, that may be related and helpful:

https://adobedme-en.insided.com/bug-reports-728/p-adobe-premiere-pro-v26-2-0-build-65-severe-system-hang-when-accessing-menus-and-panels-1558171?postid=7700173#post7700173

Please let us know if this helps your issue.

Best,

Jonathan

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