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jack24158581bx5j
Participant
August 8, 2024

ProRes Raw cannot be decoded known issue

  • August 8, 2024
  • 2 replies
  • 371 views

Hello,

 

This seems to be a consistent issue with most windows users and no solution has been found from what i have seen. I'm hoping adobe sees this and releases some kind of decoder or fix for this. Everytime i try to import prores raw footage into premiere, media encoder and after effects I get the same error code. "cannot be decoded"

SYSTEM

CPU: I9 13980HX

RAM: 32 gb

GPU: nvidia 4070 

Windows 11

 

I have triple checked settings in premiere, updated drivers and tried using older ones, downloaded the apple decoder, turned off integrated graphics in device manager. I ve tried all the things but nothing works.

 

Please if someone could help me find a solution for this id greatly appreciate it. 

 

    2 replies

    M
    Adobe Employee
    Mayjain17122444
    Adobe Employee
    May 14, 2026

    Hi All,

    Sorry for the inconvenience caused. We have significantly improved ProRes RAW support in the latest Beta builds (26.5 onwards), and have also addressed several long-pending issues on Windows systems, especially on AMD CPU/GPU configurations.

    Please try the latest Beta build and let us know how it behaves on your setup. We would greatly appreciate your feedback from the Beta builds.

    More details are available in this forum post:
    https://community.adobe.com/announcements-732/new-in-beta-improved-prores-raw-support-1561616

    While we do not recommend using Beta versions for production workflows, the Beta installs separately from the release version and can safely be used for testing the fixes.

    Please let us know how things look on your end after testing the Beta build. We sincerely appreciate your patience, continued support, and everyone who helped highlight and investigate these issues.

    Thanks,
    Mayjain

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    August 8, 2024

    Hello @jack24158581bx5j,

    Thanks for the bug report. Did an Atomos Ninja device capture this footage? If so, please let the team know this or any other information about the case. See, How do I write a bug report?

     

    I hope we can help you with this issue as soon as possible.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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