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rachelcenter
rachelcenter
Legend
March 9, 2026

relinking offline files has been causing my premiere 2025 to lock up often and give me the spinning rainbow wheel

  • March 9, 2026
  • 1 reply
  • 40 views

relinking offline files has been causing my premiere 2025 (vers 25.6.4 Build 5) to lock up often and give me the spinning rainbow wheel. I wait and I wait for it resolve and when it doesnt i have to force quit the application. The company I’m freelancing with will not let us use Beta or Premiere 2026. Mac os Tahoe 26.3.1, Mac Studio 2023. 128gb memory. 

    1 reply

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    March 9, 2026

    Hi ​@rachelcenter -   Thanks for submitting your bug report. We need a few more details to try to help with the issue.  Please see, How do I write a bug report?

     

    Where are your files you are relinking located?

    Have you tried using Premiere version 25.5

    rachelcenter
    rachelcenterAuthor
    Legend
    March 9, 2026

    files are on an SSD external hard drive. no i havent tried other versions of premiere 2025. i’m relegated to the latest version of 2025. 

    • Issue – described above
    • Steps to reproduce – make a file go offline then hit relink. then press ok
    • Expected result – i expect it to relink and not lock up premiere 
    • Actual result – it causes a spinning rainbow mouse cursor
    • Screen recording – 
    • Adobe Premiere Pro version – listed above
    • Operating system – listed above
    • GPU driver version (Windows only) – mac
    • Video format – not related to playback support
    • Comparative information helps us understand more about when the issue occurs: 
      • Does it affect all projects or only some projects? seems to affect most projects but issue is intermittent 
      • Does it affect new projects? i keep taking a project template and duplicating it. so havent tried that yet
      • When did the problem begin? feels like within the past month
    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    March 9, 2026

    Hi ​@rachelcenter - Just so I’m clear on your steps.  You right click your media file and select “make offline” > “Media files remain on disk”, then you right click the same media file and select “Link Media” > Locate Navigate to your media file and then click ok and you get a spinning beach ball?

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