Skip to main content
C
Colorful_Coral6051
Participant
September 26, 2025

sfx and music not showing any results

  • September 26, 2025
  • 3 replies
  • 100 views

it was working before but since 3 days i have this problem in esential sound ,if i search more just want to browse music or sfx there is nothing in the result, even i tried to search for sfxs not showing.

i already reinstalled still same.i dont have adobe stock membership, and i even filtered it to free but still having same issue ,please help. 

thank ou for reading.

using latest premiere pro adobe cc.
windows 11 

3 replies

jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
October 9, 2025

Hi @Colorful_Coral6051 - Can you try navigating to your Preferences <profile-username> and removing the below files 

  • metadatacache.prmdc2 
  • metadatacache.prmdc2-shm 
  • metadatacache.prmdc2-wal
jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
October 1, 2025

Hi @Colorful_Coral6051 -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

 

Do you have internet on the computer you are using?

Do you have an administrator for your computer?

Sorry for the frustration.

C
Colorful_Coral6051Author
Participant
September 28, 2025

anyone ?

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices