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Participant
Sep 26, 2025 8:55 AM UTC
Needs More Info

sfx and music not showing any results

it was working before but since 3 days i have this problem in esential sound ,if i search more just want to browse music or sfx there is nothing in the result, even i tried to search for sfxs not showing.

i already reinstalled still same.i dont have adobe stock membership, and i even filtered it to free but still having same issue ,please help. 

thank ou for reading.

using latest premiere pro adobe cc.
windows 11 

3 replies

jamieclarke
Community Manager
Community Manager
Oct 9, 2025 7:04 PM UTC

Hi @Colorful_Coral6051 - Can you try navigating to your Preferences <profile-username> and removing the below files 

  • metadatacache.prmdc2 
  • metadatacache.prmdc2-shm 
  • metadatacache.prmdc2-wal
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jamieclarke
Community Manager
Community Manager
Oct 1, 2025 8:41 PM UTC

Hi @Colorful_Coral6051 -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

 

Do you have internet on the computer you are using?

Do you have an administrator for your computer?

Sorry for the frustration.

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Participant
Sep 28, 2025 6:38 AM UTC

anyone ?

 

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