Text and Captions not working

The status of this bug report has been updated.

hahaha... happy to be the idiot that found this 😂

I had these before (the ones that caused this error), as I was trying to insert the still images and then I forgot to change these back... I'll definitely be wachting out for this in future. Thanks everyone for helping ❤️

Good catch!

It still is a valid bug for us though that this made Captions disappear. That should not have happened. Can you share what values you had set that made this not work? Was it the 10 frames setting?

Mike

OK, now we have a very solid clue, since Color Matte is not working either. The common thread is that we have plugins that implement "synthetic media" which is the basis for various things you can create that don't point to files on disk. Color Matte, Transparent Video, Black Video, and Graphics are all examples of these. Something seems to have either failed on your install (on 2 machines) or something is blocking these plugins from loading.

If you go the the location on disk where your Premiere Pro.exe file is, you should see a folder called PlugIns. Inside there is a folder called Common. Inside that you should see something called ImporterGraphics and ImporterColorMatte. If you don't see these, then you have a install failure of some kind.

If you do see them, then something is preventing them from being loaded. So the next thing to check is in your Documents/Adobe/Premiere Pro 24.0 folder. You should see something called Plugin Loading.log. Search for ImporterGraphic and see if there is a message after it saying that it was not recognized.

Mike

@intelligent_Walrus0D4C,

Thanks for testing and responding.

> it shouldn't be connected to the workspace, since it's loading everything up... the graphics.

Yes, but there are plenty of issues with workspaces that can show only limited problems. Resetting a workspace has very little downside. The other major fix for unusual problems is resetting preferences. If you reset preferences without being prepared, you can lose customization. So I usually suggest resetting the workspace first. If you do go on to reset preferences, see this page:

https://helpx.adobe.com/premiere-pro/using/reset-preferences.html

This type of problem has that "unusual" characteristic that may well benefit from resetting preferences. Another way of saying "unusual": most functions are fine, but a function is not (text does not show) that is working correctly for most users.

My goal in creating a new project is to simplify as much as possible to see if basic functionality exists. The following are not required, but they follow that general principle.

1 Close all projects and close and reopen PR.

2 Create the new project on a local drive and not on One Drive or a drive synced to one drive.

3 Don't add any files via the create project/import window.

4 Add one clip and create the new project from that using the new icon.

5 Adding text via the Type Tool was a good idea. I would do so by clicking once and typing (point text) and not dragging to get a text box (paragraph text). Either should work, but we see more quickly whether typing is occurring (whether it shows or not).

Stan

nope, just tried... weird! Definitely seems connected

Another question: Are other synthetic clips like Color Matte working properly?

Thanks,

Mike