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daring_Captainc941
Participant
Oct 17, 2026 3:21 AM UTC
Needs More Info

The Timeline refuses to accept any audio

Im on the most recent version as of October 2026. Source Patching is on, generate waveforms on import is on, Source Monitor shows a blank green rectangle, and I’ve cleared the cache multiple times and did several reinstalls.

      8 replies

      Amy the Stuv
      Community Manager
      Amy the StuvCommunity Manager
      Community Manager
      Oct 19, 2026 12:24 PM UTC

      Hello ​@daring_Captainc941 

      Welcome to the Premiere forums. We still need more information from How do I write a bug report? specifically the below information:

      • Premiere Version: How to find the exact version of Premiere you're using.
      • Operating System: Specify Windows or macOS, along with the version.
      • Chip (Mac Only): Specify which M-series Chip or CPU/GPU combo.
      • GPU and Driver (Windows only): Please let us know your video card and driver version. We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio version of the driver.
      • Video Format: If the issue relates to playback or export, please specify the format (and ideally share a sample video).

      I also wonder if we could get a screen shot of your media cache preferences. If media cache does not list any file paths to a location on disk, try to manually pick a location. Preferably on the local hard drive. 

       

      Hoping to help,

      Amy

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      daring_Captainc941Author
      Participant
      Oct 19, 2026 2:14 PM UTC

      Premiere Pro 26.5.2, macOS 27.01 (Golden Gate) M4 MacBook Air, and it’s an MP4 format.

       

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      Amy the Stuv
      Community Manager
      Amy the StuvCommunity Manager
      Community Manager
      Oct 19, 2026 2:37 PM UTC

      Thank you for the extra information ​@daring_Captainc941 

      The Location for your .cfa and .pek media appears to be blank. If you use the Browse button to manually select the same folder as your Media Cache Database, does that change anything?

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        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        Oct 18, 2026 11:04 PM UTC

        Please use the free MediaInfo and post a screenshot of the properties of your media in tree view.
        https://mediaarea.net/en/MediaInfo

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        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        Oct 17, 2026 2:10 PM UTC

        Can you post a screenshot or video of it?

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        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        Oct 17, 2026 2:06 PM UTC

        All audio formats?

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        daring_Captainc941Author
        Participant
        Oct 18, 2026 9:06 PM UTC

        Yes, MP3, WAV, OGG, doesn’t matter. Here’s a video. (The footage I tried dragging in had audio when putting it into a different editing software. https://drive.google.com/file/d/1pOYjO3L1gAfr6X4OX7Q7c1clRQJfUtlA/view?usp=sharing

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